Filed Sept. 25, 2024

Case Flags Consumer Protection, Bureau of Consumer Protection, deceptive/misleading conduct, Technology, Advertising and Marketing, Online Advertising and Marketing, Advertising and Marketing Basics, and Artificial Intelligence

Case Summary
The FTC is taking action against DoNotPay, a company that claimed to offer an AI service that was “the world’s first robot lawyer,” but the product failed to live up to its lofty claims that the service could substitute for the expertise of a human lawyer.

DoNotPay has agreed to a proposed Commission order settling the charges against it. The settlement would require it to pay $193,000, provide a notice to consumers who subscribed to the service between 2021 and 2023 warning them about the limitations of law-related features on the service. The proposed order also will prohibit the company from making claims about its ability to substitute for any professional service without evidence to back it up.

In January, 2025, the Commission finalized an order requiring DoNotPay to stop making deceptive claims about the abilities of its AI chatbot.

Case Type Administrative