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`UNITED STATES DISTRICT COURT
`MIDDLE DISTRICT OF FLORIDA
`ORLANDO DIVISION
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`PREMISE HEALTH HOLDING CORP.,
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`Civil Action No. _____________
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`Plaintiff,
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`v.
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`ERICA L. THOMAS,
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`Defendant.
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`INJUNCTIVE RELIEF
`REQUESTED
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`
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`COMPLAINT
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`Plaintiff Premise Health Holding Corp. (“Premise Health”), states for its
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`Complaint against Defendant Erica L. Thomas (“Thomas”), as follows:
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`PARTIES
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`1.
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`Premise Health is a corporation organized and existing under the laws
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`of the State of Delaware with its principal place of business in Tennessee.
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`2.
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`Thomas is an individual residing at 820 Duff Drive, Winter Garden,
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`Florida, 34787, and, upon information and belief, is a citizen of Florida.
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`JURISDICTION AND VENUE
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`3.
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`This Court has subject matter jurisdiction over Premise Health’s
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`Defend Trade Secrets Act claim pursuant to 28 U.S.C. § 1331 and 18 U.S.C.
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`§ 1836(c). Pursuant to 28 U.S.C. § 1367(a), this Court has supplemental
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`jurisdiction over the remaining state law claims because the these claims are so
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`related to the claims asserted within the Court’s original jurisdiction that they form
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`1
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`part of the same case or controversey under Article III of the United States
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`Constitution.
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`4.
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`This Court has personal jurisdiction over Thomas because Premise
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`Health’s causes of action arise from Thomas’s tortious acts or omissions within this
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`state, Thomas resides in this state, and jurisdiction over Thomas comports with
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`fair play and substantial justice.
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`5.
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`Venue is proper in this Court pursuant to 28 U.S.C. § 1391(b) because
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`Thomas resides in this judicial district.
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`FACTS
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`A. Premise Health’s business, confidential information, and trade secrets.
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`6.
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`Since 1964, Premise Health has provided companies with a wide range
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`of onsite healthcare services, including primary care, preventive care, dental care,
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`vision, physical therapy, occupational therapy, and wellness coaching.
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`7.
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`The healthcare industry is highly competitive. This is especially true
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`for healthcare access providers that primarily work with employers to provide
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`onsite healthcare services.
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`8.
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`To be successful, a healthcare access provider must develop strong
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`relationships with its clients that enable the provider to learn and understand the
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`clients’ specific needs, requirements, and preferences and deliver high quality
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`services to the clients’ employees.
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`2
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`9.
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`To meet its clients’ expectations, Premise Health has developed and
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`maintained, at great expense to it, close relationships and substantial goodwill with
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`its clients, which are necessary to its reputation and success.
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`10.
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`In order to establish and maintain client relationships, and further its
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`business, Premise Health has developed and uses a variety of confidential,
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`proprietary, and trade secret information.
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`11.
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`Premise Health’s
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`trade secret
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`information
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`includes, without
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`limitation, Premise Health’s business and marketing plans; selling and pricing
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`procedures and
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`techniques; customer records,
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`lists, requirements, and
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`information; databases and software developed or used by Premise Health;
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`Premise Health’s pricing, margins, costs, and other financial information and
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`projections; terms and conditions of contracts to which Premise Health is a party;
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`techniques and strategies used by Premise Health and on which Premise Health
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`trains its employees; Premise Health’s employee compensation information; and
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`other information not generally available to the public and/or for which Premise
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`Health has assumed an obligation of confidentiality.
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`12.
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`Premise Health’s trade secrets derive independent economic value
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`from not being generally known to, and not being readily ascertainable by proper
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`means by other persons, including competitors, who can obtain economic value
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`from their disclosure or use.
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`3
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`13.
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`Premise Health’s trade secrets have been compiled by Premise Health
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`personnel over several years and at great expense and are subject of efforts that are
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`reasonable under the circumstances to maintain their secrecy.
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`14.
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`For example, Premise Health requires those employees with access to
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`its trade secrets, as a condition of employment, to abide by Premise Health’s Code
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`of Conduct.
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`15.
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`Premise Health requires all employees to read, understand, and
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`follow Premise Health’s Code of Conduct.
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`16. Adherence to Premise Health’s Code of Conduct is mandatory and a
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`condition of employment at Premise Health.
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`17.
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`Indeed, Premise Health employees are required to undergo
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`comprehensive training and education to ensure employees are aware of and agree
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`to Premise Health’s Code of Conduct.
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`18.
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`In fact, in addition to mandatory training at the commencement of
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`employment, every employee must undergo annual training and acknowledge
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`his/her agreement to the Code of Conduct.
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`19.
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`Premise Health’s Code of Conduct requires, among other things, that
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`its employees:
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`(a) Remain free of conflicts of interest in the performance of
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`his/her responsibilities at Premise Health;
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`(b) Avoid any personal financial interest that might conflict with
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`Premise Health’s interest;
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`4
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`(c) Use Premise Health’s trade secrets only to perform his/her job
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`responsibilities;
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`(d) Not to share Premise Health’s trade secrets with others unless
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`the individuals and/or entities have a legitimate, documented need to know the
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`information order to perform their specific job duties or carry out a contractual
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`business relationship; and
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`(e) Never divulge Premise Health’s trade secrets or use them for an
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`employee’s own benefit.
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`20. Premise Health’s Code of Conduct also advises each employee that if
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`the employee leaves Premise Health for any reason, that such employee remains
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`obligated to keep all trade secret information confidential.
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`21.
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`Significantly, Premise Health’s Code of Conduct warns that sharing or
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`using Premise Health’s trade secrets in an improper way is a violation of the Code
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`of Conduct and could lead to personal liability for the violating employee.
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`B. Thomas’s employment with Premise Health.
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`22. From August 4, 2014 until October 29, 2021, Thomas was employed
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`by Premise Health in various operational roles, culminating in her final position as
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`the Senior Director of Client Operations.
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`23. For the entirety of her employment, Thomas was responsible for
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`Premise Health’s largest client, The Walt Disney Company.
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`24. As is the case for all of Premise Health’s employees, Thomas
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`completed the required employee training at the beginning of her employment and
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`5
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`annually thereafter, including on March 3, 2021, when Thomas re-affirmed her
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`agreement to abide by Premise Health’s Code of Conduct.
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`C. Thomas violates Premise Health’s Code of Conduct and breaches her duty of
`loyalty to Premise Health.
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`25. Despite Thomas’s agreeing to abide by Premise Health’s Code of
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`Conduct as a condition of her employment, Thomas did not abide by its terms.
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`26. As late as August 2021, Thomas began preparing to leave Premise
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`Health for EmsanaCare Inc., an affiliate of Emsana Health Inc. (“Emsana”).
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`27. Emsana, a start-up company formed in July 2020, is in the business
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`of advising and consulting self-funded employers on strategies to engage patient
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`populations and coordinate care across provider groups.
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`28. On August 23, 2021, Thomas discussed potential opportunities for her
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`at Emsana with William Dinger.
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`29. Dinger is Emsana’s founding board member, currently the Vice
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`President of Benefits at Providence Health, and the former Director, Labor and
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`Innovative Director, Healthcare at Walt Disney World.
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`30.
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` On September 13, 2021, Thomas emailed a PowerPoint presentation
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`from her Premise Health email account to Dinger, which according to her words,
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`described her “vision for what could be” at Emsana.
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`31.
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`Thomas titled the PowerPoint presentation “Emsana Health:
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`Envisioning the Future of Emsana Cares and Emsana RX.”
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`6
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`32. Thomas developed the Emsana presentation during Premise Health’s
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`regular business hours and while she should have been working for Premise
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`Health.
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`33.
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`In the email transmitting the Emsana presentation to Dinger, Thomas
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`asked Dinger to review and “take a look and poke some holes, [to] see what [she is]
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`missing” from the Emsana presentation prior to her discussion of it with Emsana
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`representatives.
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`34. Hours after sending Dinger the Emsana presentation, Dinger
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`provided Thomas with comments on how she could improve the presentation in
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`an effort to land a job with Emsana.
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`35. The next day, on September 14, 2021—again during Premise Health’s
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`regular business hours—Thomas revised and resent her presentation to Dinger
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`after incorporating his suggestions.
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`36. However, in addition to sending Dinger the revised Emsana
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`presentation, Thomas also informed Dinger that The Walt Disney Company had
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`approved a specific project relevant to Thomas’s potential employment with
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`Emsana, a fact which Thomas only knew due to her position at Premise Health.
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`37. Thomas informed Dinger that approval of this project could result in
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`business for Emsana, especially if Emsana followed through with Thomas’s
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`“vision” for Emsana.
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`7
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`38. On information and belief, on September 17, 2021, Thomas accepted
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`a position with Emsana and thanked Dinger “for this awesome opportunity and for
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`believing in” Thomas.
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`39. Thomas promised she “would not let [Dinger] down.”
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`40. Later that day—again during regular business hours—Thomas
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`emailed Dinger a video, from her Premise Health email account, prepared for The
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`Walt Disney Co. that was not publicly available.
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`D. Thomas resigns from Premise Health and misappropriates Premise Health’s
`trade secrets.
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`41. On October 12, 2021, Thomas resigned from Premise Health effective
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`as of October 29, 2021.
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`42. While Thomas informed Premise Health she would be engaging with
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`direct competitors of Premise Health at her new job, Thomas stated she did “not
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`want to burn any bridges relative to ending [her] final days with Premise Health.”
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`43. Unfortunately, during Thomas’s final days at Premise Health, Thomas
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`misappropriated Premise Health’s trade secrets by sending its trade secret
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`information to her new Emsana email account.
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`44. Specifically, on October 25, 2021, Thomas emailed herself at her new
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`Emsana email address (erica@emsanacare.com) a spreadsheet containing
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`Premise Health’s trade secret information, including certain performance
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`guarantees identifying the amount of management fees at risk for a specific client,
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`8
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`the weighing of certain criteria for that client, and criteria regarding a specific
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`Premise Health customer’s proprietary initiatives.
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`45. Three days later, on October 28, 2021, Thomas again emailed herself
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`at her new Emsana email address a spreadsheet containing Premise Health’s trade
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`secret information, including budgets for Thomas’s primary customer containing
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`historical revenue, recoveries, and profit margins.
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`46. Additionally, due to the nature of this spreadsheet Thomas sent to
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`herself on October 28, 2021, the spreadsheet also contained all of Premise Health’s
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`information with respect to CareHere, LLC (“CareHere”), a company that Premise
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`Health acquired in 2020.
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`47.
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` The October 28, 2021 email Thomas sent to herself at her Emsana
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`email address identified all of Premise Health’s CareHere sites along with a census
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`for each CareHere site as well as the pricing and management fees for those sites,
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`all of which would be of extreme value to Premise Health’s competitors.
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`48. After misappropriating Premise Health’s trade secrets, Thomas
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`attempted to conceal her misconduct.
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`49. Specifically, Thomas deleted emails regarding Emsana from her
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`Premise Health’s “Sent” and “Deleted” folders, including the two spreadsheets she
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`sent herself on October 25 and 28, 2021.
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`50. On or about October 29, 2021, Premise Health became aware of
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`Thomas’s misappropriation of the spreadsheets described above (the “Trade
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`Secrets”).
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`9
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`51. On October 29, 2021, Premise Health sent a letter to Thomas
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`demanding that she immediately and permanently destroy Premise Health’s Trade
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`Secrets in her possession and to confirm in writing her compliance with Premise
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`Health’s demand on or before November 1, 2021.
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`52. Premise Health placed Thomas’s new employer, Emsana, on notice of
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`her improper conduct by providing a copy of the October 29, 2021 letter to Emsana
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`via Emsana’s Chairperson and Founding Director Elizabeth Mitchell.1
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`53. Premise Health also informed Thomas it might require “additional
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`sworn affirmation regarding the use, dissemination, and destruction” of Premise
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`Health’s information.
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`54. Premise Health also advised Thomas that if she failed to comply with
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`Premise Health’s demands, Premise Health may pursue legal action, including
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`injunctive relief, as well as all other available remedies.
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`55. Within hours of receiving Premise Health’s written demand, Thomas
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`denied any wrongdoing and falsely accused Premise Health of “trying to sabotage”
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`her future at Emsana.
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`1 In an effort to actively protect Premise Health’s Trade Secrets that Thomas misappropriated and
`emailed to an Emsana server, Premise Health engaged in further communications with Emsana
`to initiate removal of Premise Health’s Trade Secrets from its electronic systems. On November
`10, 2021, Mitchell affirmed in writing that Emsana had in fact: (1) deleted and destroyed all
`confidential and proprietary information of Premise Health, including the information Thomas
`sent from her Premise Health email account to her new Emsana email account; (2) permanently
`deleted and destroyed proposed marketing materials prepared by Thomas for the benefit of
`Emsana, which Thomas sent from her Premise Health email account to Emsana; and (3) would
`not use Premise Health’s confidential and proprietary information in any manner detrimental to
`Premise Health.
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`10
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`56. As alluded to in Premise Health’s initial demand, on November 5,
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`2021, Premise Health asked Thomas to identify under oath the Trade Secrets
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`Thomas emailed herself and to affirm that she would not disclose the Trade Secrets
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`to any additional parties.
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`57. Premise Health informed Thomas that Premise Health would pursue
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`legal action if Thomas would not make certain assurances to Premise Health
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`regarding the Trade Secrets Thomas misappropriated.
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`58. On or about November 8, 2021, Thomas hired counsel who contacted
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`Premise Health to discuss the contents of the proposed affidavit.
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`59. On November 8, 2021, counsel for Thomas proposed revisions to the
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`affidavit.
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`60. On November 11, 2021, Premise Health responded to Thomas’s
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`counsel with a revised version of the proposed affidavit.
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`61. Having heard nothing further from Thomas or her counsel, on
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`November 23, 2021, Premise Health demanded Thomas provide an executed
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`affidavit no later than November 29, 2021.
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`62. Less than two hours later, counsel for Thomas responded and
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`informed Premise Health that Thomas would “not be executing the affidavit that
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`Premise Health expects her to sign since we were not able to reach agreement on
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`the content of the affidavit.”
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`11
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`63.
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` In the hopes of avoiding litigation, on December 16, 2021, counsel for
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`Premise Health conferred with counsel for Thomas via videoconference to discuss
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`the proposed affidavit.
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`64. Counsel for Premise Health memorialized this discussion in an email
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`dated December 17, 2021, to counsel for Thomas, explaining the extent of
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`Thomas’s misappropriation and again requesting Thomas agree to remedy what
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`she did and to declare that she has not shared Premise Health’s Trade Secrets with
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`anyone else.
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`65. On December 17, 2021, counsel for Thomas responded to counsel for
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`Premise Health stating that he “seriously doubt[ed] that [Thomas] is going to have
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`any renewed interest in signing a newly agreed on version of the proposed affidavit
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`. . .”2
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`66. To date, Thomas has refused to remedy her misappropriation or to
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`affirm she has not shared Premise Health’s Trade Secrets with anyone else. Given
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`her refusal, Premise Health seeks appropriate relief from this Court, including all
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`available remedies available under the law along with appropriate injunctive relief.
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`COUNT I – FEDERAL DEFEND TRADE SECRETS ACT
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`67. Premise Health incorporates the numbered paragraphs above as if
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`fully set forth herein.
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`2 Counsel for Thomas falsely accused Premise Health of interfering with Thomas’s employment
`with Emsama. Contrary to Thomas’s accusations, Premise Health informed Emsana that Premise
`Health did not object to Emsana hiring Thomas. Notwithstanding this fact, Emsana placed
`Thomas on unpaid administrative leave on October 31, 2021, and terminated her from Emsana
`soon thereafter.
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`12
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`68. As described above, Premise Health owns the Trade Secrets described
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`above, including the financial information Thomas sent from her Premise Health
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`email account to her Emsana email account.
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`69. Premise Health’s Trade Secrets are related to the products and
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`services Premise Health offers and uses in interstate commerce.
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`70. Premise Health’s Trade Secrets have been compiled by Premise
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`Health personnel over several years and at great expense and are subject of efforts
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`that are reasonable under the circumstances to maintain their secrecy.
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`71.
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`Premise Health’s Trade Secrets derive independent economic value,
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`from not being generally known to, and not being readily ascertainable by proper
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`means by, other persons who can obtain economic value from their disclosure or
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`use.
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`72. Thomas misappropriated Premise Health’s Trade Secrets by
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`acquiring, disclosing, and/or using them, without Premise Health’s express or
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`implied consent.
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`73. At the time of the acquisition, disclosure, and/or use by Thomas,
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`Thomas knew or had reason to know that her knowledge of Premise Health’s Trade
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`Secrets were acquired under circumstances giving rise to a duty to maintain its
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`secrecy or to limit its use.
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`74. Pursuant to 18 U.S.C. § 1836(b)(3)(B), Premise Health seeks damages
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`for actual loss caused by the misappropriation and damages for unjust enrichment;
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`13
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`or damages caused by the misappropriation measured by the imposition of a
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`reasonable royalty.
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`75. Pursuant to 18 U.S.C. § 1836(b)(3)(C)—(D), and because Thomas’s
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`misappropriation of Premise Health’s Trade Secrets was willful and malicious,
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`Premise Health also seeks exemplary damages and attorneys’ fees, the precise
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`amount to be determined at trial.
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`76. Pursuant to 18 U.S.C. § 1836(b)(3)(A), Premise Health is also entitled
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`to
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`injunctive relief
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`to prevent Thomas’s
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`further actual or
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`threatened
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`misappropriation of Premise Health’s Trade Secrets.
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`COUNT II – FLORIDA UNIFORM TRADE SECRETS ACT
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`Premise Health incorporates the numbered paragraphs above as if
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`77.
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`fully set forth herein.
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`78. As described above, Premise Health owns the Trade Secrets described
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`above, including the financial information Thomas sent from her Premise Health
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`email account to her Emsana email account.
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`79. Premise Health’s Trade Secrets have been compiled by Premise
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`Health personnel over several years and at great expense and are subject of efforts
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`that are reasonable under the circumstances to maintain their secrecy.
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`80. Premise Health’s Trade Secrets derive independent economic value,
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`from not being generally known to, and not being readily ascertainable by proper
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`means by, other persons who can obtain economic value from their disclosure or
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`use.
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`14
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`81. Thomas misappropriated Premise Health’s Trade Secrets by
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`acquiring, disclosing, and/or using them, without Premise Health’s express or
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`implied consent.
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`82. At the time of the acquisition, disclosure, and/or use by Thomas,
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`Thomas knew or had reason to know that her knowledge of Premise Health’s Trade
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`Secrets were acquired under circumstances giving rise to a duty to maintain its
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`secrecy or to limit its use.
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`83. Pursuant to § 688.004, Florida Statutes, Premise Health seeks
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`damages for actual loss caused by the misappropriation and damages for unjust
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`enrichment; or damages caused by the misappropriation measured by the
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`imposition of a reasonable royalty.
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`84. Pursuant to § 688.005, Florida Statutes, and because Thomas’s
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`misappropriation of Premise Health’s Trade Secrets was willful and malicious,
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`Premise Health also seeks exemplary damages and attorneys’ fees, the precise
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`amount to be determined at trial.
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`85. Pursuant to § 688.003, Florida Statutes, Premise Health is also
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`entitled to injunctive relief to prevent Thomas’s further actual or threatened
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`misappropriation of Premise Health’s Trade Secrets.
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`COUNT III – BREACH OF DUTY OF LOYALTY
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`86. Premise Health incorporates the numbered paragraphs above as if
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`fully set forth herein.
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`15
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`87. While employed by Premise Health, Thomas owed Premise Health a
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`common law duty of loyalty to act at all times in Premise Health’s best interest with
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`diligence and in good faith and to refrain from acting in any manner inconsistent
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`with its legitimate business interests.
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`88. Among other things, Thomas’s common duty of loyalty prohibited her
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`from engaging in disloyal acts in anticipation of future competition.
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`89. Thomas breached her common law duty of loyalty arising from her
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`employment relationship with Premise Health in, at least, the following ways:
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`(a) By using time she should have been providing services to
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`Premise Health to provide services to Emsana;
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`(b) By using Premise Health’s resources to provide services to
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`Emsana;
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`(c) By acquiring, disclosing, or using Premise Health’s confidential
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`and proprietary business information; and
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`(d) By violating Premise Health’s Code of Conduct.
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`90. Thomas engaged in the foregoing conduct on behalf of and to benefit
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`herself and Emsana while she was employed by Premise Health and receiving a
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`salary and benefits from Premise Health.
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`91. As a result of Thomas’s breaches of the duty of loyalty, Premise Health
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`has been harmed and is entitled to recover damages from Thomas, including
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`disgorgement of any salary and benefits received during the period of her
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`disloyalty.
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`16
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`92. Premise Health is also entitled to punitive damages because Thomas’s
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`conduct was knowing, willful, and intentional.
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`REQUEST FOR A PRELIMINARY AND PERMANENT INJUNCTION
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`93. Premise Health incorporates the numbered paragraphs above as if
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`fully set forth herein.
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`94. As a result of the foregoing misappropriation by Thomas and pursuant
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`to 18 U.S.C. § 1836(b)(3)(A) and § 688.003, Florida Statutes, Premise Health
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`requests that the Court enter a preliminary and permanent injunction:
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`(a)
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`preventing any actual or threatened misappropriation by
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`Thomas as the Court deems reasonable;
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`(b)
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`requiring Thomas to delete and destroy any and all of Premise
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`Health’s Trade Secrets in her possession, custody, and/or control; and
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`(c)
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`requiring Thomas to certify under oath that such deletion and
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`destruction has been completed and that she has not and will not disseminate
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`Premise Health’s Trade Secrets to any other persons or entities.
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`PRAYER FOR RELIEF
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`Premise Health respectfully requests that the Court:
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`A.
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`Enter a preliminary and permanent injunction enjoining Thomas, her
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`agents, attorneys, and all persons in active concert or participation with her from
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`further misappropriating Premise Health’s Trade Secrets, require Thomas to
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`delete and destroy any and all of Premise Health’s Trade Secrets in her possession,
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`17
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`Case 6:21-cv-02166-WWB-LRH Document 1 Filed 12/28/21 Page 18 of 19 PageID 18
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`custody, and/or control, and require Thomas to certify that she has deleted,
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`destroyed, and has not and will not disseminate Premise Health’s Trade Secrets;
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`B.
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`Enter an order allowing Premise Health expedited discovery for the
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`purpose of identifying and securing evidence of Thomas’s unlawful activities;
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`C.
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`Award Premise Health damages in the form of actual loss, unjust
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`enrichment, and/or
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`reasonable
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`royalty damages caused by Thomas’s
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`misappropriation of Premise Health’s Trade Secrets;
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`D.
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`Award Premise Health exemplary damages and its attorneys’ fees, the
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`precise amount to be determined at trial for Thomas’s willful and malicious
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`misappropriation;
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`E.
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`Award Premise Health actual damages, disgorgement, and punitive
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`damages for Thomas’s breach of her duty of loyalty; and
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`F.
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`Award such other and further relief as this Court deems just, proper
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`and equitable.
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`18
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`Case 6:21-cv-02166-WWB-LRH Document 1 Filed 12/28/21 Page 19 of 19 PageID 19
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`Dated: December 28, 2021
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`Respectfully submitted,
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`/s/ Diana N. Evans
`Diana N. Evans (Fla. Bar No. 98945)
`Email: dnevans@bradley.com
`Bradley Arant Boult Cummings LLP
`100 North Tampa Street, Suite 2200
`Tampa, FL 33602
`Telephone: (813) 559-5500
`Facsimile: (813) 229-5946
`
`-and-
`
`Matthew C. Lonergan (pro hac vice to be filed)
`Email: mlonergan@bradley.com
`R. Brandon Bundren (pro hac vice to be filed)
`Email: bbundren@bradley.com
`Bradley Arant Boult Cummings LLP
`1600 Division Street, Suite 700
`Nashville, TN 37203
`Telephone: (615) 244-2582
`Facsimile: (615) 252-6380
`
`Attorneys for Premise Health Holding Corp.
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`19
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