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`~41li De!~ IN THE U.S. PATENT AND TRADEMARK OFFICE
`
`Attorney Docket No. 984
`
`'C c
`~
`
`In re the Continued Prosecution
`of Application of:
`
`Darek SMYK et al.
`
`Serial No.: 08/690,253
`
`Filed: July 24, 1996
`
`For: CUSTOMER CONTACT
`SERVICES NODEIINTERNET
`GATEWAY
`
`Assistant Commissioner of Patents
`Washington, D.C. 20231
`
`Sir:
`
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`Group Art Unit: 2784
`
`Examiner: B. Barot
`
`PRELIMINARY AMENDMENT
`
`In response to the Final Office Action of December 8, 1997, applicants respectfully
`
`requests entry of this Preliminary Amendment amending the 37 CFR Sec. I.S3(d) request for
`
`the continued prosecution of the above identified application.
`
`IN THE TITLE:
`
`/
`
`Please ch~e the title to read --SYSTEM AND METHOD FOR ACCESSING
`
`CUSTOMER CONTACT SERVICES OVER A NETWORK--.
`
`Ex 1004-1
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`~
`.II1II 0
`~
`~41li De!~ IN THE U.S. PATENT AND TRADEMARK OFFICE
`
`Attorney Docket No. 984
`
`'C c
`~
`
`In re the Continued Prosecution
`of Application of:
`
`Darek SMYK et al.
`
`Serial No.: 08/690,253
`
`Filed: July 24, 1996
`
`For: CUSTOMER CONTACT
`SERVICES NODEIINTERNET
`GATEWAY
`
`Assistant Commissioner of Patents
`Washington, D.C. 20231
`
`Sir:
`
`)
`)
`)
`)
`)
`)
`)
`)
`)
`)
`)
`)
`
`Group Art Unit: 2784
`
`Examiner: B. Barot
`
`PRELIMINARY AMENDMENT
`
`In response to the Final Office Action of December 8, 1997, applicants respectfully
`
`requests entry of this Preliminary Amendment amending the 37 CFR Sec. I.S3(d) request for
`
`the continued prosecution of the above identified application.
`
`IN THE TITLE:
`
`/
`
`Please ch~e the title to read --SYSTEM AND METHOD FOR ACCESSING
`
`CUSTOMER CONTACT SERVICES OVER A NETWORK--.
`
`Ex 1004-1
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`IN THE SPECIFICATION:
`
`Please change the specification as follows:
`)fi
`v«)n page~ line yr, after "can," please insert --try again at step 611 and--.
`.t I
`,z.
`
`IN THE CLAIMS:
`
`Please amend claims 1 and 7 as follows:
`
`(Amended) A customer contact services system comprising:
`
`eans for accessing the Internet;
`
`m
`
`s for entering a request;
`
`a custom contact services node Internet gateway (CCSN/IG), coupled to the display
`
`means and the Intern t, for accepting the request;
`
`d to the CCSNIIG, for providing access to a particular set of services
`
`and data; and
`
`a customer contact serv es node (CCSN), coupled to the network for processing the
`
`request [and for providing informa . on about the request through the network and the
`
`CCSNIIG to the display means] to fa
`
`itate customer access to and mani ulation of a
`
`d services available throu
`
`the network.
`
`~ _pri,;", =th=.:e'--=t=c.=
`
`ended) A method for user access to [ a] services and data of a provider
`
`2
`
`Ex 1004-2
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`(,
`i
`
`,
`
`I
`!}I
`
`entering a request;
`
`laying the request;
`
`acc
`
`ting the request via a customer contact services node Internet gateway
`
`(CCSNIIG);
`
`access to a particular set of data and services of the provider;] and
`
`request [and providing information about the request through the
`
`network and the CCS G] to facilitate customer access to and manipulation of a plurality of
`
`customer-s ecific informa . on and services available throu
`
`the network.
`
`Please add claims 10-14 as follows:
`
`A customer contact services system, comprising:
`
`a customer end terminal connected to the Internet;
`
`service provider web server connected to the Internet;
`
`------
`
`s for establishing a connection between the customer end terminal and service
`
`provider we server over the Internet; and
`
`means j)
`
`facilitating customer access to and manipulation of customer-specific
`
`information and se
`
`ices available through the service provider web server.
`
`11.
`
`The system of claim 10 wherein the customer end terminal is a computer.
`
`12.
`
`The system of claim 10 wherein the establishing means includes a customer contact
`
`services node Internet gateway.'
`
`Ex 1004-3
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`13.
`
`The system of claim 10 wherein the facilitating means includes a customer contact
`
`services node.
`
`A method for customer access to services and data of a telecommunications service
`
`. der, comprising the steps of:
`
`stablishing a connection between a customer end terminal and a telecommunications
`
`service pr vider web server over the Internet;
`
`provi . ng customer access to customer-specific information and telecommunications
`
`services availab
`
`through the telecommunications service provider web server;
`
`allowing cu orner modification of at least one of customer-specific information and
`
`telecommunications se
`
`ices available through the telecommunications service provider web
`
`server; and
`
`receiving verification m the telecommunications service provider web server of any
`
`modifications made to the custom -specific information and telecommunications services. --
`
`REMARKS
`
`Claims 1-9 were pending in the instant application prior to this Amendment. In
`
`response to the pending Office Action, claims I and 7 are amended and claims 10-14 are
`
`added.
`
`In Paragraph 2, the Examiner asserts that the title of the invention is not descriptive.
`
`Applicants amend the title by this response and reconsideration is requested.
`
`In Paragraph 5, the Examiner objects to Figure 6 as failing to comply with 37 C.F.R.
`
`Ex 1004-4
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`1.84(P)(5) because reference sign 611 is not mentioned in the description. Applicants amend
`
`the description by this response to refer to reference sign 611. It is respectfully asserted that
`
`no new matter is added by this amendment.
`
`Referring now to the prior art rejections, in Paragraph 9, claims 1-9 are rejected under
`
`35 U.S.C. SEC. 103(a) as being unpatentable over Chen et al. (U.S. Patent No. 5,590,197) in
`
`view of Judson (U.S. Patent No. 5,572,643). Applicants respectfully assert that claims 1-9
`
`are patentable over the prior art for the reasons advanced below.
`
`Independent claim 1 recites a combination of elements including "a customer contact
`
`services node (CCSN), coupled to the network for processing the request to facilitate
`
`customer access to and manipulation of a plurality of customer-specific information and
`
`services available through the network." Chen discloses a "cyber wallet" consisting of
`
`information and files which enable a holder to safely carry out transactions requiring
`
`electronic payment over an open communications network. However, Chen does not teach or
`
`suggest a combination of elements including facilitating customer access to and the
`
`manipulation of a plurality of customer-specific information and services. Chen merely
`
`discloses an electronic payment system and method. Since Judson fails to overcome the
`
`deficiencies of Chen with respect to the claim 1, Applicants respectfully request
`
`reconsideration of the pending rejection.
`
`With respect to dependent claims 2-6, these claims are ultimately dependent on claim
`
`I and include all ofthe recitations thereof. Hence, these claim are patentable over the prior
`
`art for the reasons advanced above with respect to claim 1.
`
`In particular, with respect to dependent claim 3, the Applicants disagree with the
`
`5
`
`Ex 1004-5
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`Examiner's assertion that Chen discloses means for invoking at least one call processing
`
`record (CPR). The instant application, at page 11, lines 4-11, clearly teaches that the CPR is
`
`generated by the SPACE® application Il2--an application used to create business rules for
`
`interacting with customers. Chen discloses a credit processor but does not teach or suggest
`
`means for invoking at least one CPR as recited in dependent claim 3. Reconsideration is
`
`requested.
`
`With respect to dependent claim 4, the Applicants disagree with the Examiner's
`
`rejection. Dependent claim 4 includes a combination of elements including interactive voice
`
`response (lVR) means for providing telephone access to the network means. The
`
`"BACKGROUND OF THE INVENTION" section of Chen cited by the Examiner in the
`
`Office Action teaches that:
`
`Protection is less likely when the card owner is not at the point -of-sale,
`however, and the transaction is being carried out by telephone, but at least the
`customer can rely on government regulation of telephone solicitors, and the
`investment necessary to maintain a phone bank and advertising.
`
`Clearly, this disclosure of Chen does not teach IVR means for providing telephone access to a
`
`network means as recited in dependent claim 4. In fact, this disclosure is the only teaching of
`
`Chen cited by the Examiner that mentions the use of a telephone. Moreover, neither Chen
`
`nor Judson disclose or suggest the use of an IVR. Therefore, Applicants are unclear as to
`
`what support, if any, the Examiner is relying on to reject dependent claim 4. In view of this,
`
`Applicants request reconsideration of the pending rejection or a clear foundation for support.
`
`With respect to dependent claim 5, the Applicants disagree with the Examiner's
`
`rejection. In rejecting dependent claim 5, the Examiner asserts that Judson "explicitly
`
`6
`
`Ex 1004-6
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`discloses a web server for providing access to the World Wide Web (Internet); and operating
`
`system (ISCP gateway), coupled to the web server, for accessing the network." The
`
`Examiner's interpretation of Judson in light of dependent claim 5 is flawed since the ISCP
`
`gateway recited in dependent claim 5 is not an operating system. As disclosed in the
`
`paragraph bridging pages 12 and 13 of the instant application, the ISCP gateway 202
`
`implements the application function of the gateway and responds to user queries forwarded
`
`by the Web server 201. Every computer (e.g., web server) needs an operating system, not an
`
`ISCP gateway, to function. The ISCP gateway 202 runs on an operating system to perform
`
`the functions described above. Therefore, dependent claim 5 is not rendered obvious by
`
`Judson (or Chen) and reconsideration is requested.
`
`Independent claim 7 recites a combination of elements including the step of
`
`"processing the request to facilitate customer access to and manipulation of a plurality of
`
`customer-specific information and services available through the network." For the reasons
`
`advanced above with respect to independent claim 1, applicants respectfully assert that
`
`neither Chen nor Judson teach or suggest the limitations of independent claim 7 and
`
`reconsideration is requested.
`
`With respect to dependent claims 8-9, these claims are ultimately dependent on claim
`
`7 and include all of the recitations thereof. Hence, these claim are patentable over the prior
`
`art for the reasons advanced above with respect to claim 7 and reconsideration is requested.
`
`In view of the foregoing remarks, Applicants submit that their claimed invention, as
`
`amended, is neither anticipated nor rendered obvious in view of the prior art references cited
`
`against this application. Applicants therefore request the entry of this Amendment, the
`
`7
`
`Ex 1004-7
`
`T-MOBILE US, INC.
`EXHIBIT 1004
`
`
`
`Examiner's reconsideration and reexamination of the application, and the timely allowance of
`
`the pending claims.
`
`To the extent any extension of time under 37 C.F.R. Sec. 1.136 is required to obtain
`
`entry of this reply, such extension is hereby respectfully requested. Ifthere are any fees due
`
`under 37 C.F.R. Sec.l.16 or 1.17 which are not enclosed herewith, including any fees
`
`required for an extension oftirne under 37 C.F.R. Sec.l.136, please charge such fees to our
`
`Deposit Account No.02-1820.
`
`Respectfully submitted,
`
`Dated: _Ce~!~'4-!'i-,---y_·. _
`
`8
`
`Ex 1004-8
`
`T-MOBILE US, INC.
`EXHIBIT 1004
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