OpinionLab testimonials – OpinionLab – Omnichannel Digital Feedback Management – Voice of Customer Feedback Anytime, Anywhere ™
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`Our customers are our best spokespeople. No spin here – just honest proof about the value we
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`“OpinionLab allows us to identify and resolve issues as they emerge and this is a tremendous
`tool for improving our customers’ experience across channels, which is increasingly important as
`our customers turn to tablets, mobile, stores and desktops to shop.”
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`OpinionLab allows us to accurately monitor real-time comments by segment on multiple
`properties, and then immediately re-distribute key insights to relevant departments who act
`upon it straight away.”
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`“We believe our decision to select the global leader in Voice of Customer, is a true testament of
`our commitment – making it even easier for our customers to provide feedback and for our
`company to act on that feedback.”
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`“OpinionLab’s suite of solutions exposes the pain our customers feel when we don’t get the
`experience right. The in-depth reporting helps us troubleshoot quickly so we can fix it.”
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`“OpinionLab Voice of Customer feedback has literally transformed our organization. More than a
`dozen groups use the feedback daily. VoC gives us direct visibility to the actual customer
`experience and helps us clearly understand and immediately address any issues.”
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`“At Air Canada, the feedback we get from our customers is extremely important. With
`OpinionLab, we offer our customers a quick and easy way to voice their opinion on our website.
`The comments we receive help us to continually improve their experience at aircanada.com.”
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`http://www.opinionlab.com/company/testimonials/[10/15/2014 2:32:35 PM]
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`OPINIONLAB EXHIBIT 2018
`Qualtrics LLC v. OpinionLab, Inc.
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`OpinionLab testimonials – OpinionLab – Omnichannel Digital Feedback Management – Voice of Customer Feedback Anytime, Anywhere ™
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`“OpinionLab has made it much easier to talk to clients, put stories with their issues, and show
`them that we’re listening, researching and working to make applicable improvements in the
`future. It’s been invaluable in gaining the trust of our clients.”
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`“The OpinionLab “[+]” sign is an easy way to get customer comments without popping an
`intrusive survey. Most visitors will not fill out a long survey just to tell you a link is broken or an
`offer needs clarification. That’s why the “[+]” feedback works. Visitors see it as a quick,
`effortless way to give feedback on your site.”
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`“OpinionLab gives clients a great way to share opinions and questions, and gives us helpful
`feedback to ensure our services continue to meet their needs.”
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`http://www.opinionlab.com/company/testimonials/[10/15/2014 2:32:35 PM]
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