(12) United States Patent
`Rae et al.
`
`(10) Patent N0.:
`(45) Date of Patent:
`
`US 8,340,260 B1
`*Dec. 25, 2012
`
`US008340260B1
`
`(54)
`
`(75)
`
`(73)
`
`INMATE MANAGEMENT AND CALL
`PROCESSING SYSTEMS AND METHODS
`
`Inventors: Robert L. Rae, Plano, TX (US); Stuart
`Rosen?eld, Plano, TX (US)
`
`(56)
`
`References Cited
`
`U.S. PATENT DOCUMENTS
`3,096,404 A
`7/1963 Semon
`(Continued)
`
`Assignee: Securus Technologies, Inc., Dallas, TX
`(Us)
`
`EP
`
`(*)
`
`Notice:
`
`Subject to any disclaimer, the term of this
`patent is extended or adjusted under 35
`USC 154(b) by 700 days.
`This patent is subject to a terminal dis
`claimer.
`
`(21)
`
`(22)
`
`(63)
`
`(51)
`
`(52)
`
`(58)
`
`Appl. N0.: 12/410,37s
`
`Filed:
`
`Mar. 24, 2009
`
`Related US. Application Data
`
`Continuation of application No. 11/777,168, ?led on
`Jul. 12, 2007, noW Pat. No. 7,529,357, Which is a
`continuation-in-part of application No. 10/642,532,
`?led on Aug. 15, 2003, noW Pat. No. 7,899,167.
`
`Int. Cl.
`(2006.01)
`H04M 3/00
`(2006.01)
`H04M 3/20
`(2006.01)
`H04M1/64
`(2006.01)
`H04L 12/66
`(2006.01)
`H04L 12/16
`(2006.01)
`G06F 15/16
`US. Cl. ...... .. 379/189; 370/261; 370/352; 370/353;
`370/354; 370/356; 379/88.25; 379/306; 709/217;
`709/212; 709/227; 709/228; 709/229
`Field of Classi?cation Search ........ .. 370/352i356,
`370/261; 709/217, 212, 227E229; 379/188*189,
`379/67.1*88.25, 15.01*15.04, 32.01, 93.02*93.03,
`379/100.03*100.05, 106.02, 114.29, 133E134,
`379/142.05, 165, 201.01*201.02, 201.12,
`379/221.08
`See application ?le for complete search history.
`
`FOREIGN PATENT DOCUMENTS
`0185365 Al
`6/1986
`(Continued)
`
`OTHER PUBLICATIONS
`
`. Close Enough to
`.
`Anderson, Susan, “Three-Way Call Detect .
`Perfect?” Correctional Communications Quarterly, pp. 16-20, Oct.
`1993.
`
`(Continued)
`
`Primary Examiner * Melanie Jagannathan
`Assistant Examiner * Wutchung Chu
`(74) Attorney, Agent, or Firm * FenWick & West LLP
`
`ABSTRACT
`(57)
`Disclosed are systems and methods that provide centralized
`or nodal inmate management and telephone call processing
`capabilities to controlled environment facilities. An inmate
`management and call processing system serves a plurality of
`facilities and includes an inmate information database. The
`database is shared across the facilities and contains inmate
`records that may be accessed and modi?ed by each facility as
`the inmate is transferred among those facilities. Each inmate
`record may include, among other information, contact infor
`mation of third parties Whom may be noti?ed of the inmate’ s
`arrest and/ or subsequent transfers of the inmate to different
`facilities. The inmate management and telephone call pro
`cessing system may use third party contact information to
`establish accounts used to charge calls or transactions made
`by an inmate While residing at the facility. Some systems may
`also provide call processing, video conferencing, e-mail,
`voicemail, and/or videomail applications, and the like to the
`facilities.
`
`20 Claims, 3 Drawing Sheets
`
`TELEPHONE TERMINAL OFF HOOK
`
`cALL PROCESSING GATEWAY
`EsTAaLlsNEs LINK BETWEEN
`LEP DNE TERMINAL AND
`cALL PROCESSING PLATFORM
`
`cALL APPLICATION MANAGEMENT
`svsTEM lNTERAcTS WITH cALLER
`AND coLLEcTs DATA
`
`so:
`
`cALL APPLICATION MANAGEMENT
`Ts ITH
`SYSTEM L
`VALIDATION svsTEM To
`DETERMINE cALL TREATMENY
`
`am. APPLICATION
`MANAGEME
`SYSTEM DOES NOT
`cuNNEcT CALL
`
`cALL APPLlcAnou MANAGEMENT
`SYSTEM :cNNEcTs cALL
`
`CALL APPLICATION MANAGEMENT
`SYSTEM INTERACTS wrm OTHER
`svsTEMs
`
`GTL 1001
`IPR of U.S. Pat. No. 8,340,260
`
`

`

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`US 8,340,260 B1
`Page 4
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`JP
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`2003110758
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`

`

`US 8,340,260 B1
`Page 5
`
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`
`* cited by examiner
`
`

`

`US. Patent
`
`Dec. 25, 2012
`
`Sheet 1 0f 3
`
`US 8,340,260 B1
`
`FIG. 1
`
`WORKSTATION
`
`
`
`562,52 wmmuo<
`
`1
`
`PSTN/LD
`
`191
`
`T15
`
`D33
`
`117-1
`
`CAM
`110-»
`
`--- 143
`
`Fm
`1434‘
`
`MEDIA
`GATEWAY
`
`142 -/1 M
`
`140
`
`256k (Frac T1)
`
`SAN
`
`116
`
`121
`JAM
`
`141
`
`140
`
`141 w ‘:1
`
`l8
`
`IIIIII‘
`
`g u... 3::
`
`~142
`
`142 -/
`
`J1!
`143 q
`
`WORKSTATION WORKSTATION
`
`JAM
`
`111 -
`11
`
`E
`
`122
`COMMERCE
`
`1 1 3
`
`130
`
`VALIDATION
`
`UNAUTHORIZED
`CALL ACTIVITY
`DETECTION
`
`!
`
`1 | | | 1
`
`| 1 l l I
`1 14
`CALL
`TREATMENT
`
`WORKSTATION
`
`COMMERCE
`
`JAM
`
`1R
`:2
`
`115—)
`
`SS7
`
`100
`
`2]
`
`

`

`US. Patent
`
`Dec. 25, 2012
`
`Sheet 2 of3
`
`US 8,340,260 B1
`
`FIG. 2
`
`START
`
`RECEIVE
`RECORD
`
`@201
`
`202
`
`YES
`
`NOTIFY
`THIRD PARTY?
`
`NO
`
`SEND
`NQTIFICATION “203
`
`NO
`
`SETUP
`ACCOUNT?
`
`YES
`
`I
`COLLECT
`INFORMATION ’\" 205
`FROM THIRD PARTY
`
`I
`
`ESTABLISH N
`ACCOUNT
`206
`
`END
`
`

`

`US. Patent
`
`Dec. 25, 2012
`
`Sheet 3 of3
`
`US 8,340,260 B1
`
`FIG. 3
`
`TELEPHONE TERMINAL OFF HOOK '\~ 301
`
`CALL PROCESSING GATEWAY
`ESTABLISHES LINK BETWEEN
`TELEPHONE TERMINAL AND
`CALL PROCESSING PLATFORM
`
`w\_ 302
`
`CALL APPLICATION MANAGEMENT
`SYSTEM INTERACTS WITH CALLER ’\-' 303
`AND COLLECTS DATA
`
`CALL APPLICATION MANAGEMENT
`SYSTEM INTERACTS WITH
`VALIDATION SYSTEM TO
`DETERMINE CALL TREATMENT
`
`O- 304
`
`CALL
`AUTHORIZED?
`
`NO
`
`306 A
`
`307
`/\
`CALL APPLICATION MANAGEMENT
`SYSTEM CONNECTS CALL
`
`CALL APPLICATION
`MANAGEMENT
`SYSTEM DOES NOT
`CONNECT CALL
`
`CALL APPLICATION MANAGEMENT
`SYSTEM INTERACTS WITH OTHER
`SYSTEMS
`
`\f 308
`309
`
`CALL
`TERMINATED?
`
`NO
`
`CALL APPLICATION MANAGEMENT
`SYSTEM RELEASES CALL
`
`C’ 310
`
`

`

`US 8,340,260 B1
`
`1
`INMATE MANAGEMENT AND CALL
`PROCESSING SYSTEMS AND METHODS
`
`CROSS-REFERENCE TO RELATED
`APPLICATIONS
`
`This application is a continuation of US. patent applica
`tion Ser. No. 1 1/ 777,168 entitled “Inmate Management Sys
`tem and Call Processing Systems and Method,” ?led Jul. 12,
`2007, Which is a continuation-in-part of US. patent applica
`tion Ser. No. 10/642,532 entitled “Centralized Call Process
`ing,” ?led on Aug. 15, 2003. This Application is related to
`co-pending and commonly assigned US. patent application
`Ser. No. 10/ 135,878 entitled “Information Management and
`Movement System and Method,” ?ledApr. 29, 2002, Ser. No.
`10/135,883 entitled “Optimizing Pro?tability in Business
`Transactions,” ?led Apr. 29, 2002, Ser. No. 10/ 190,315
`entitled “System and Methods for Offering a Service to a
`Party Associated With a Blocked Call,” ?led Jul. 3, 2002, Ser.
`No. 09/640,831 entitled “System and Method for Reverse
`Billing of a Telephone Call,” ?led Aug. 17, 2000, Ser. No.
`10/022,946 entitled “Method for Determining an Entity
`Responsible for Billing a Called Party,” ?led Dec. 17, 2001,
`Ser. No. 10/217,149 entitled “System and Method for Call
`Treatment,” ?ledAug. 12, 2002, Ser. No. 10/252,956 entitled
`“Three-Way Telephone Call Prevention System and
`Method,” ?led Sep. 20, 2002, Ser. No. 09/995,253 entitled
`“Method and Apparatus for Exchanging Data BetWeen a Pri
`mary Computer System and an External Computer System to
`Ensure Transaction Reconciliation BetWeen the Systems,”
`?led Nov. 27, 2001, Ser. No. 10/360,248 entitled “System and
`Method forAccount Establishment and Transaction Manage
`ment Using Interrupt Messaging,” ?led Feb. 7, 2003, Ser. No.
`10/360,442 entitled “Systems and Methods for Transaction
`Authorization Determination,” ?led Feb. 7, 2003, Ser. No.
`10/437,839 entitled “Intelligent Queuing of Transaction
`Requests,” ?led May 14, 2003, Ser. No. 10/420,585 entitled
`“System and Method for Detecting Unauthorized Call Activ
`ity,” ?ledApr. 22, 2003, Ser. No. 10/ 602,233 entitled “System
`and Method for Transaction and Information Management,”
`?led Jun. 24,2003, Ser. No. 10/ 640,505 entitled “Called Party
`Controlled Message Delivery,” ?led Aug. 13, 2003, Ser. No.
`10/720,732 entitled “Information Management and Move
`ment System and Method,” ?led Nov. 24, 2003, Ser. No.
`10/828,735 entitled “Systems and Methods for Real-Time
`Obligation Search, Payment, and Update,” ?led Apr. 21,
`2006, Ser. No. 10/ 836,976 entitled “Systems and Methods for
`Transaction and Information Management,” ?led Apr. 30,
`2004, Ser. No. 10/720,848 entitled “Information Manage
`ment and Movement System and Method,” ?led Nov. 24,
`2003, Ser. No. 10/ 952,327 entitled “Systems and Methods for
`Management and Dissemination of Information for Con
`trolled Environment Facility,” ?led Sep. 28, 2004, Ser. No.
`11/182,625 entitled “Systems and Methods for Acquiring,
`Accessing, and Analyzing Investigative Information,” ?led
`Jul. 15, 2005, and Ser. No. 10/ 800,473 entitled “Call process
`ing With Voice over Internet Protocol Transmission,” ?led on
`Mar. 15, 2004, the disclosures of Which are hereby incorpo
`rated herein by reference.
`
`20
`
`30
`
`40
`
`45
`
`50
`
`55
`
`TECHNICAL FIELD
`
`The present invention relates generally to information sys
`tems, and more particularly, to systems and methods for
`inmate management and call processing.
`
`60
`
`BACKGROUND OF THE INVENTION
`
`Considerable time and expense are involved in accepting
`an inmate at a controlled environment facility. In most cases,
`
`65
`
`2
`an individual may be ?rst identi?ed on the street by a member
`of the police department as having an outstanding Warrant for
`arrest, or may otherWise be taken into custody by police or an
`of?cer of the court. The arresting of?cer may then complete
`some paperwork identifying the individual, describing the
`reason for arrest or detention, list any impounded property,
`etc. This initial information may be collected, for instance, in
`a patrol car or the like. Thereafter, the arrestee may be trans
`ported to a local controlled environment facility such as, for
`example, police stations, department of corrections, juvenile
`facilities, municipal or county jails, etc., for further process
`ing and/ or incarceration.
`In general, there is a period of time When the arrestee is
`temporarily incarcerated in a controlled environment facility
`but has not been fully processed as an inmate thereof. For
`example, the arrestee may have been photographed, ?nger
`printed, and entered into an initial set of books at the facility,
`but he or she may not yet have been arraigned (i.e., brought
`before a judge to hear the charges and to set bail). Before
`being fully processed into the controlled environment facility,
`an arrestee may go through a classi?cation process, medical
`examination, hygienic processing (e.g., shoWer and delous
`ing), etc. In connection With these procedures, staff members
`may be required to complete a ?le in an inmate management
`system.
`In some situations, the arrestee may be placed in a tempo
`rary holding cell. Often the laW requires that arrestees be
`given access to a telephone for placing one or more calls to
`seek assistance from someone outside of the controlled envi
`ronment facility, such as a friend or family member, an attor
`ney, a bail bondsman, etc. Today, local controlled environ
`ment facilities such as police stations and the like may not
`monitor, control, or even charge for those calls, particularly
`When the calls originate from holding cells. Typically, only
`the ?rst call made by the arrestee must be provided free of
`charge. Nonetheless, local facilities do not ordinarily have the
`means to charge for subsequent calls, or even limit the amount
`of calls made a particular arrestee. As a result, the arrestee’s
`phone calls are often provided as free service and Without any
`control or monitoring.
`Furthermore, after the arrestee becomes an inmate of a ?rst
`controlled environment facility, he or she is oftentimes trans
`ferred to a second such facility. These transfers may take
`place, for example, based on the expected length of incarcera
`tion, jurisdiction Where the crime took place, type of crime
`committed, etc. For instance, an inmate may be temporarily
`held at a local police station, and then moved to a county jail.
`After residing Within the county jail for a period of time, the
`inmate may then be moved to a state or federal prison. Today
`each police, county, state, and federal authority implements
`its oWn inmate data collection and management system.
`Therefore, at each step in the inmate’s incarceration history
`beginning With his or her arrest up until his or her last transfer,
`redundant information is gathered and processed by each
`facility. The information collected by these different facilities
`is not connected in any Way, and investigators must visit or
`contact each such entity When seeking information related to
`a single case or person.
`
`BRIEF SUMMARY OF THE INVENTION
`
`The present invention is directed to systems and methods
`that provide centralized or nodal inmate management and
`telephone call processing capabilities to controlled environ
`ment facilities and laW enforcement agencies. In one embodi
`ment, an inmate management and call processing system of
`the present invention serves a plurality of controlled environ
`
`

`

`US 8,340,260 B1
`
`3
`ment facilities such as, for example, police stations, detention
`centers, juvenile facilities, county and municipal jails, state
`penitentiaries, federal prisons, and the like. The inmate man
`agement and call processing system preferably includes an
`inmate information database to provide data aggregation and
`sharing capabilities across several facilities, in addition to call
`processing functionality.
`Each controlled environment facility may utiliZe the
`inmate management and call processing system to store,
`retrieve, and/or modify a record associated With an arrestee or
`inmate in the inmate information database. To that end, high
`bandWidth persistent data connections may be provided
`betWeen the controlled environment facilities and the inmate
`management and call processing system for data processing
`use, such as by management terminals and/ or other data pro
`cessing systems (e.g., commerce computer systems, justice
`application management computer systems, various periph
`eral devices, etc.) disposed at the facilities.
`When a person is arrested for the ?rst time, an inmate
`record may be created that comprises a code, personal iden
`ti?cation number (PIN), or some other form of identi?cation
`(e.g., uniquely generated code, biometrics, etc.) that is asso
`ciated With him or her. Alternatively, if the arrestee has been
`arrested before, the arresting o?ice may retrieve an existing
`record and update that record With neW information. In some
`embodiments, another code or number may be created for the
`particular incident giving rise to the arrest, and that incident
`may be linked to the arrestee. An arresting of?c