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`O3-C-0971: Verizon Service Quality Proceeding - Final Report of the Review of Retail Service Quality
`Performance of Verizon New York. Inc.
`Information
`
`Final Report ofthe Review of Retail Service Quality Performance of Verizon New York, Inc,
`
`. Cover at Title Page (3 kb PDF)
`. Table of Contents (41 kb PDF)
`- Chapterl , Introduction (141 kb PDF)
`- Chapter II , Executive Summary (147 lcb PDF)
`- Chapter III - Organization 8L Management (366 kb PDF)
`- Chapter IV , Performance Analysis & Statistics (544 kb PDF)
`- Chapter V —Capit.al 8L Main Planning (156 kb PDF)
`- Chapter VI - Customer Service (576 kb PDF)
`- Chapter Vll - Field Operations (968 kb PDF)
`- Chapter Vlii - Best Practices (159 kb PDF)
`- Appendix A — Ofisite Associate Meetings (46 kb PDF)
`- Glossaryl85 kb PDF)
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`View all Case Related Commission Documents for Case 0300971
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`03- C— 0971' Verizon Ser'wce Ouafl'ry Pro:9 eofmg - Boa-I Report of the R9View offiei‘afi’ 59"ch Qua-try Performs-r: re of Vac-‘20.": New York, Inc updared: 04/i’6r20f3 0953200 AM
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`Exhibit 2016 Page 1
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`IV Exhibit 2016
`FedEx v. IV
`Case IPR2017-00741
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