6/7/201 8
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`@twi io
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`FireShot Capture 14 - Handy increased customer engagement_ - https_customers.twi|io.com_280_handy_
`LiVE nude . WW :1 . autumn A FLEXIGtE Iva WiTH rwnto STUDiO
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`—tELB
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`loC— iN
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`Products
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`Soltitloi’is
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`DO(S & Tools
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`Customer Stories
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`Pricing
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`HANDY INCREASED GUSTUMER
`ENGAGEMENT BY 5% WITH TWILIG-
`PGWEREI] EEAD MANAGEMENT
`
`’atch the video
`
`From home cleaning to handyman services, Handy matches
`thousands oicustomers every week with trusted
`professionals in cities around the world.
`
` ovtnvitw
`
`A handy way to connect people to
`
`household professionals
`
`Handy's coriottrlder Oisin Hanrahan, arter observing the sueeesstui
`operation or other orrdenland rnarkeipla(es, wondered how to export the
`concept to other industries While trying in Boston. he hit upon the idea or
`(onnecttng home and apartment dwellers With yentied home protessionais
`for cleaning and handiwork.
`Handy was built to extend onrdemand services to the homeias
`suttessrtriiy demonstrated by Uber in the (at ride industry. Although
`hailing a cab (an be painrui at times. finding a housecleaner or handyman
`(an be a nightmare. Cine normally gets a list of providers from friends and
`online services sti(h as Craigslist and Yelp. Then (onsumers start making
`phone calls and releien(e checks and tinallyend with. “I‘ll be there
`sometime between 174 pm on Tuesday, And i only take (ash "
`
`cHAtttNet
`
`SQLUITON
`
`FOUNDED
`
`HEADQUARTERS
`
`RELATED wooucrs
`
`
`
`A speedy 60—second connection
`
`Handy tackled the problem head-on, (annecting (onsumers with professionals
`that are pre'validaied and rated for particular skills When a (orisumer makes
`an online request for a servize. Handy uses its database of vendors to find the
`one best qualified and most likely to be available. For the apartment dwelleror
`homeowner. the time it takes to request, book, and eoniirrn an appointment is
`60 seconds. For the professional providing the service. it's an ideal world. as
`they tan prck one or more iohs from those ottered and plan therr workdayeaii
`Without advertising or marketing,
`Here's how the connection works when a consumer requests a service, Handy
`finds the best protessionel tor the Job. Handy uses a Twiiiospowered 5M5
`solution to elticiently communicate with the protessionol, regardless of phone
`type, data plan. and other limiting taetors, utiireine a mobile app. Handy closes
`the deal With a confirmed appointment. (redit (ard payment, and insurarxe.
`Handy's secret saute is Conneding the two parties Without getting in the
`weiAAlA Ti”. mama.“ wat ”MAN . .a. Me n. ”nah mm. , a;l« an.“ be Nrai. “M
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`TELESIGN CORPORATION V. TWILIO INC.
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`TELESIGN CORPORATION v. TWILIO INC.
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`FireShot Capture 14 - Handy increased customer engagement_ - https_customers.twi|io.com_280_handy_
`iiiiuuie. iiiecuiiauiiier oriu veiioui taiigei Ill |UULlI wrtii eaciiutiier lu exciiaiige
`addresses and particulars abouta iob, without having to worryabout exposing
`their permanent phone num pers.
`
`
`
`Faster time to market with Twilio
`
`Within two years of launch, Handy expanded nationwide. Twilio has been there
`from the beginning, connecting customers to service providers in less than 50
`seconds.
`Twilio makes connecting consumers with professionals an easy process that
`uses local numbers instead of 300 phone numbers. Twilio's selfeprovisioning
`process for purchasing phone numbers made purchasing numbers a breeze for
`Handy. Than ks to Twilio, Handy reported a 50% increase in pickups.
`Handy chose Twilio as its technology partner from the very beginning, using
`more Twilio features as it went along. "No other vendor had the simplicity of
`APls or the reputation for handling large scale consumer services," said On
`Freund, VP of engineering at Handy. ”The point of the cloud is to do more,
`taster. Working with Twilio gave us more customer Contact with faster time to
`market." Handy was able to reduce timeetoernarket by 25% with Twilio.
`according to Freund.
`
`
`
`“1V0 other vendor had the simplicity ofAPIs or the reputation for
`handling largesscale consumer services. ”
`0N FREUND VPOF ENGINEERING, HANDY
`
`
`Handy’s web interface and smartphone app, both developed in Ruby, use
`Twilio's 5M5 API to send and receive messages. In addition, Twilio's voice APls
`were used to purchase and release phone numbers.
`
`What‘s next for Handy?
`
`With Twilio sms's addition of multimedia, Handy is considering adding photo
`exchanges, opening up a powerful communication channel between consumers
`and professionals. With multimedia messaging capabilities powered by Twilio,
`professionals can send photos directly to consumers, showing the progress of
`current projects.
`"The point of the cloud is to do more, faster. Working with Twilio gave us just
`thatimore customer Contact with faster time to market," said Freund,
`
`
`
`RElATEll CONTENT
`
`if
`%
`
`‘t/
`3i»
`
`Build an app
`To get started building Masked
`Phone Numbers into your
`application, check out the Masked
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`co to docs r
`
`Explore use cases
`To learn more about Masked Phone
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`Expand your knowledge
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`
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`FireShot Capture 14 - Handy increased customer engagement_ - https_customers.twilio.com_280_handy_
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`TAGS
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`Questions? We're hereto he‘p
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`Pesdy to 1.7qu Ge? your free API Ke/
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