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`Facebook's Exhibit No. 1003 - Page 2
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`Facebook's Exhibit No. 1003 - Page 4
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`

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`~-~r~=7
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`~~ ~~~;~
`~`~
`~ %
`-~„
`Special Edition Using Collabra Share 2 ~ ~„~~
`f
`~
`Copyright0 1995 by Que° Corporation
`All rights reserved. Printed in the United States of America. No part of this
`book may be used or reproduced in any form or by any means, or stored in
`a database or retrieval system, without prior written permission of the pub-
`lisher except in the case of brief quotations embodied in critical articles and
`reviews. Making copies of any part of this book for any purpose other than
`your own personal use is a violation of United States copyright laws. For in-
`formation, address Que Corporation, 201 W. 103rd Street, Indianapolis, IN,
`46290. You may reach Que's direct sales line by calling 1-800-428-5331.
`Library of Congress Catalog No.: 95-78890
`
`ISBN: 0-7897-0410-2
`This book is sold as is, without warranty of any kind, either express or
`implied, respecting the contents of this book, including but not limited to
`implied warranties for the book's quality, performance, merchantability, or
`fitness for any particular purpose. Neither Que Corporation nor its dealers or
`distributors shall be liable to the purchaser or any other person or entity with
`respect to any liability, loss, or damage caused or alleged to have been caused
`directly or indirectly by this book.
`
`6 5 4 3 2 1
`97 96 95
`Interpretation of the printing code: the rightmost double-digit number is the
`year of the book's printing; the rightmost single-digit number, the number of
`the book's printing. For example, a printing code of 95-1 shows that the first
`printing of the book occurred in 1995.
`All terms mentioned in this book that are known to be trademarks or service
`marks have been appropriately capitalized. Que cannot attest to the accuracy
`of this information. Use of a term in this book should not be regarded as
`affecting the validity of any trademark or service mark.
`Screen reproductions in this book were created using Collage Plus from Inner
`Media, Inc., Hollis, NH.
`
`~~ C,~N~'~~$~
`~`~ ~j ~~~~
`~~
`
`Facebook's Exhibit No. 1003 - Page 5
`
`

`

`Dedication
`
`To my wife Peggy and to Jonathan, Kelley, and Ann-Marie:
`thanks for letting Daddy overbook his time...again.
`
`Facebook's Exhibit No. 1003 - Page 6
`
`

`

`Credits
`
`President and f~ublisher
`Roland Elgey
`
`Associate Publisher
`Joseph B. Wikert
`
`Editorial Services
`Director
`Elizabeth Keaffaber
`
`Managing Editor
`Sandy Doell
`
`Director of Marketing
`Lynn E. Zingraf
`
`Senior Series Editor
`Chris Nelson
`
`Title Manager
`Bryan Gambrel
`
`Acquisitions Editor
`Fred Slone
`
`Product Director
`Nancy D. Price
`
`Production Editor
`Caroline D. Roop
`
`Editors
`Judy Brunetti, 1'om Cirtin
`
`Assistant Product
`Marketing Manager
`I<im Margolius
`
`Technical Editor
`Greg Potter
`
`Acquisitions
`Coordinator.
`Angela C. Kozlowski
`
`Operations Coordinator
`Patty Brooks
`
`Editorial Assistant
`Michelle R. Newcomb
`
`Book Designer
`Ruth Harvey
`
`Cover Designer
`Dan Armstrong
`
`Production Team
`Steve Adams, Angela Bannan,
`Becky Beheler, Claudia Bell,
`Michael Brumitt, Kiln Cofer,
`Anne Dickerson, Chad Dressler,
`Joan Evan, Jason Hand,
`Clint Lahnen, Bob LaRoche,
`Michelle Lee, Kaylene Riemen,
`Laura Robbins, Bobbi Satterfield,
`Cram Small, Brian Thomas,
`Michael Thomas, Kelly Warner,
`Todd Wente, Jody York
`
`Indexer
`Carol Sheehan
`
`Composed in Stone Seri(~and MCPdigitul by Que Corporation
`
`Facebook's Exhibit No. 1003 - Page 7
`
`

`

`About the Author
`
`Alastair Dallas is a founding employee of Collabra Software, Inc., and one of
`the principal architects of Collabra Share. During his 17-year involvement
`with microcomputers, which began with an Altair 8800 kit, he has partici-
`pated in the design and implementation of several popular productivity
`applications. These include dBASE III, dBASE III Plus and dBASE IV for
`Ashton-Tate (now Borland), where he co-wrote The dBASE IV Programming
`Language, and worked on Lotus Developments popular cr.Mail software.
`His experience with both messaging and databases led directly to his work
`on Collabra Share, which uses database techniques to extend messaging into
`the new realm of "groupware." Alastair lives in Los Gatos, California, with
`his wife Peggy and their children Jonathan, Kelley, and Ann Marie.
`
`Facebook's Exhibit No. 1003 - Page 8
`
`

`

`Acknowled ements
`g
`
`Special Edition Using Collabra Share 2 is the brainchild of Bryan Gambrel and
`Que, and it would not have been possible without the dedicated professionals
`listed on the credits page. I'd like to particularly mention what a pleasure it "
`was to work with Fred Slone, Nancy D. Price, and Caroline Roop.
`I'm grateful to Greg Potter, author and finisher of Collabra's excellent docu-
`mentation, for being this book's Technical Editor. I asked him to coauthor,
`but instead he taught me principles of presenting information that I'll use
`again and again. And thanks to Dorothea Dallas, as usual, for being the best
`editor a son ever had. (I take responsibility for any errors that remain, how-
`ever, and I would appreciate hearing about them in care of Que or by e-mail
`at magician02@aol.com.)
`This book would not exist without the hard work and dedication of my fel-
`low Collabra collaborators: Eric Alexander, Tina Babbi, Monique Barbanson,
`Frederic W. Barling, Kathy Beal, David Bienvenu, Jim Black, Spencer Blish,
`Nancy Boling, John Brand, Laurel Carlson, Robert Case, Betty Chan, Lisa
`Chiang, David Christie, Amy Cohn, Steve Cruser~berry, Anne Denhard, Deb
`Dougherty, Elyssa Edwards, John Friend, Eric Hahn, MeiWen Hwang, David
`Jones, Randy Kennedy, David Kinser, Ian Knight, Japheth Ko, Bob Lisbonne,
`Kathleen McKee, Dave Mease, Cindy Medjoubi, Debby Meredith, Peter Mock,
`Robert Norling, Phil Peterson, Ben Polk, Marti Pozzi, Steve Richard, Karen
`Richardson, Nora Ryan, Danny Shader, Jane Smith, Johan G. E. Strandberg,
`Nancy Sullivan, Tony Tyson, Michelle Watkins, Doreen Weiss, Mike Weston,
`Maile Whitmire, and Jeff Winner. Thanks also to all the beta testers, usability
`testers, focus groups, journalists, luminaries, and customers whose sugges-
`tions and support helped make Collabra Share a very satisfying project with
`which to have been associated.
`
`Facebook's Exhibit No. 1003 - Page 9
`
`

`

`~,
`
`~.
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`f
`}>
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`r:
`
`,,
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`f=
`
`~~
`
`We'd Like to Hear from You!
`As part of our continuing effort to produce books of the highest possible
`quality, Que would like to hear your comments. To stay competitive, we
`really want you, as a computer book reader and user, to let us know what you
`like or dislike most about this book or other Que products.
`You can mail comments, ideas, or suggestions for improving future editions
`t~ the address below, or send us a fax at (317) 581-4663. For the online in-
`dined, Macmillan Computer Publishing has a forum on CompuServe (type
`GO QUEBOOKS at any prompt) through which our staff and authors are
`available for questions and comments. The address of our Internet site is
`http://www.mcp.com (World Wide Web).
`
`In addition to exploring our forum, please feel free to contact me personally
`to discuss your opinions of this book: on CompuServe, I'm at 75767,2543,
`and on the Internet, I'm nprice@que.mcp.com.
`Thanks in advance—your comments will help us to continue publishing the
`best books available on computer topics in today's market.
`
`Nancy D. Price
`Product Development Specialist
`Que Corporation
`201 W. 103rd Street
`Indianapolis, Indiana 46290
`USA
`
`Facebook's Exhibit No. 1003 - Page 10
`
`

`

`Contents at a Glance
`
`Introduction
`Overview
`1 Making Your Team More
`Productive
`2 Planning aCompany-wide
`Configuration
`3 Setting Up Cotlabra Share
`4 What's New in Version 2.0
`
`1
`S
`
`~
`
`~3
`59
`~`~
`
`Working with Share
`5 Looking at the Collabra Share
`Desktop
`6 Managing Fon~ms with
`the Library
`7 Finding anti Reading
`Documents
`8 Contributing to Forums
`9 Creating Forums
`10 Nfoderating Forums
`
`101
`
`lU3
`
`12~
`
`149
`191
`213
`241
`
`~
`Extending Share
`11 Extending Your Reach
`12 Connecting Remotely
`13 Managing Agents
`14 Using the Mail Agent
`15 Replicating Forums
`16 Linking with Internet
`Newsgroups
`17 Synchronizing with Lotus
`Notes
`
`Managing Share
`18 fine-h~nii~g Workstation
`Options
`19 Managing the Registry
`2~ Using Administration Tools
`
`Index
`
`265
`267
`285
`307
`323
`347
`
`369
`
`387
`
`401
`
`403
`433
`457
`
`485
`
`Facebook's Exhibit No. 1003 - Page 11
`
`

`

`Contents
`
`1
`Introduction
`Who Should Use This Book? ........................................................ 2
`How This Book Is Organized ........................................................ 3
`
`5
`1 Overview
`7
`1 Making Your Team More Productive
`Improving Information Flow and Availability ............................ 8
`Defining Knowledge Workers .............................................. 9
`Understanding Teams and Workgroups .............................. 9
`Defining a Corporate Knowledgebase ................................ 10
`Using Group Productivity Software ................................... 10
`Fighting Information Overload ................................................. 11
`Enhancing Your Network with Electronic Mail ......................... 12
`A Brief History of Networks and Mail ................................ 12
`Limitations of Mail for Group Communication ................ 13
`Cost of Ownership ..................................................................... 14
`Server Disk Space ................................................................ 15
`Decreasing Network Traffic ................................................ 15
`Assessing Server Requirements ........................................... 15
`Maintaining Groupware .................................................... 16
`License Management ......................................................... 16
`Running Agents on Workstations ...................................... 16
`Persuading Others through Return on Investment ................... 17
`Eliminating Unnecessary Meetings .................................... 18
`Providing the Latest Information ...................................... 18
`Harnessing Your Most Valuable Asset ................................ 19
`Collabra Share's Role in Your Organization .............................. 19
`Organizing Information in Forums ................................... 20
`Communicating with Threaded Discussions ..................... 23
`Finding Particular Documents ........................................... 26
`Gauging Corporate Culture ....................................................... 28
`Involving Everyone ............................................................ 29
`Extending toward the Virtual Corporation ....................... 29
`Managing a Pilot Program .......................................................... 30
`Championing the Future ................................................... 30
`
`~
`
`Facebook's Exhibit No. 1003 - Page 12
`
`

`

`xiv
`
`Contents
`
`Finding the Right `Team ..................................................... 31
`Identifying Your Pilot Project ............................................ 31
`From Here ... ............................................................................... 32
`33
`2 Planning aCompany-wide Configuration
`Share Components ..................................................................... 34
`Understanding Share at the Enterprise Level ............................. 36
`Defining the Sites at Your Enterprise ......................................... 39
`Understanding Design Factors ........................................... 39
`Hub-and-Spoke Topology .................................................. 40
`Setting Up the Hub Site ..................................................... 42
`Creating New Sites ............................................................. 42
`Leveraging Your Existing Network ............................................. 44
`Share nn a LAN .................................................................. 45
`File-Sharing Workgroup Edition ............................... 46
`Client/Server Edition ................................................ 46
`Running Agents ........................................................ 47
`Share on a WAN ................................................................. 47
`Weighing Your Mail Investment ....................................... 49
`Using Remote Access .......................................................... 50
`Initial Enterprise Policies ............................................................ 51
`Establishing Central Control ............................................. 52
`Allowing User Control ....................................................... 52
`.........52
`in in without Electronic Mail
`Lo
`~~~ g-
`Creating Forums ................................................................. 53
`Using Administration Tools ............................................... 54
`Replication Agent Defaults ................................................ 54
`New Replicas ............................................................. 54
`Notification............................................................... 55
`Scheduling ................................................................ 56
`Restart Policy ............................................................ 56
`Mail Size Limit .......................................................... 57
`From Here ... ............................................................................... 57
`59
`3 Setting Up Collabra Share
`Planning to Deploy Collabra Share ............................................ 60
`Using Share's Client/Server Edition ................................... 61
`Network Traffic ......................................................... 62
`Scalability .................................................................. 63
`File-Sharing Performance .......................................... 63
`Remote Dial-In .......................................................... 64
`Security ..................................................................... 64
`Server Hardware ........................................................ 65
`Designing for a Wide Area Network (WAN) ...................... 65
`67
`.....
`................
`Sharing Programs on the Network ......:.........
`Establishing a Collabra Share Server .......................................... 67
`
`f
`
`~
`
`;
`
`~
`
`Facebook's Exhibit No. 1003 - Page 13
`
`

`

`Creating a Forum Server Account ...................................... 68
`Starting the Collabra Share Forum Service ......................:. 69
`Installing Collabra Share on Your Network ............................... 69
`Deciding Where to Install .................................................. 69
`Running the Setup Program ............................................... 70
`Making Initial Configuration Choices ............................... 70
`Registering Users ................................................................ 72
`Creating Forums and Inviting Participation ...................... 72
`Setting Up Secondary Sites ......................................................... 73
`Communicating Your Configuration to Another Site ....... 74
`Installing on Another Site .................................................. 74
`Getting Ready to Use Share ........................................................ 75
`Choosing a Local Directory ............................................... 75
`Modifying Your Configuration Files .................................. 75
`Organizing Your System Files ............................................ 76
`From Here ... ...:........................................................................... 76
`79
`4 What's New in Version 2.0
`Share's User Interface ................................................................. 80
`Library ........................................................................................ 81
`Forum Improvements ................................................................ 83
`Forum Statistics .................................................................. 83
`Anonymous Contributions ................................................ 84
`Thread Aging ...................................................................... 84
`InfoNavigator ............................................................................. 85
`Smart Composition Window ..................................................... 86
`Separate Composition Window ......................................... 86
`Editing Posted Documents ................................................. 87
`Find and Replace in Documents ........................................ 88
`Bullets and Indentation ..................................................... 88
`Spell Checker ...................................................................... 89
`Drafts .................................................................................. 89
`Links to Documents ................................................................... 89
`QuickLinks ......................................................................... 90
`Shortcuts ............................................................................ 90
`Thread Summary ................................................................ 91
`Hotlists ....................................................................................... 92
`Moderated Forums ..................................................................... 93
`QuickViews ................................................................................ 94
`Mail Integration ......................................................................... 96
`Client/Server Edition .................................................................. 97
`Remote Access ............................................................................ 97
`Easier Enterprise-wide Replication ............................................. 97
`New Agents ................................................................................ 98
`From Here ... ............................................................................:.. 98
`
`Contents
`
`xv
`
`'
`
`~_
`
`Facebook's Exhibit No. 1003 - Page 14
`
`

`

`xvi
`
`Contents
`
`.~
`
`7 01
`it Working with Share
`103
`5 Looking a# the Collabra Share Desktop
`Understanding Coilabra's Desktop Metaphor ......................... 104
`Working with Different Windows ........................................... 106
`The Library Window ........................................................ 106
`Forum Window ................................................................ 107
`Composition Window ..................................................... 108
`Understanding the Multiple Document Interface ................... 109
`Managing Child Windows ............................................... 109
`Control Menu ......................................................... 110
`Minimize, Maximize, Restore ................................. 110
`Using Window Menu Commands ................................... 112
`Understanding the Menu Bar and Toolbars .................... 114
`Using Other Applications with Collabra Share ........................ 114
`Mail System ...................................................................... 114
`Share and Microsoft Mail ........................................ 115
`Exchanging Data between Mail and Share ............. 116
`Sending Mail Regarding Forum Documents ........... 117
`Object Linking and Embedding (OLE) ............................. 118
`Embedding Objects ................................................. 118
`How to Insert Objects ............................................. 119
`OLE Compared to the Clipboard ............................ 121
`Attaching Files ........................................................ 121
`Drag-and-Drop ................................................................. 122
`Setting Workstation Preferences .............................................. 123
`From Here ... ............................................................................. 126
`127
`6 Managing Forums with the Library
`Understanding the Library ....................................................... 127
`Using the Library Forums ......................................................... 129
`Getting an Existing Forum ............................................... 129
`Creating a New Forum ..................................................... 131
`Viewing Forum Properties ................................................ 132
`Managing Icon Position in a Library ....................................... 134
`Dragging and Dropping Icons ......................................... 134
`Arranging Icons ................................................................ 135
`Removing an Icon from the Library ................................ 135
`Using Groups ........................................................................... 136
`Creating and Deleting a Group ........................................ 137
`Moving Forum Icons in a Group ..................................... 137
`Changing a Group's Properties ........................................ 138
`Customizing the Library .......................................................... 138
`Library Window ............................................................... 139
`Setting Window Borders ......................................... 139
`Naming Your Library .............................................. 140
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`Facebook's Exhibit No. 1003 - Page 15
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`Contents
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`Adding a Custom Logo ........................................... 140
`Using the Toolbar ................................................... 141
`Forum Icons ..................................................................... 141
`Using Advanced Library Features ............................................. 143
`Selecting More Than One Forum Icon ............................. 144
`Searching for Text in Forum Documents ......................... 145
`Returning to a Document in Progress .............................. 146
`Using Mail from the Library ............................................ 146
`Mailing a Forum Link ...................................................... 147
`Erasing a Forum Permanently .......................................... 147
`From Here ... ............................................................................. 148
`749
`7 Finding and Reading Documents
`Understanding Threads and Categories ................................... 150
`Using the Forum Window ....................................................... 151
`Using Forum Window Panes ............................................ 152
`Category Pane ......................................................... 152
`Thread Pane ............................................................ 153
`Document Pane ...................................................... 154
`Navigating between Panes ............................................... 155
`Maximizing Panes ............................................................ 155
`Using the Toolbar ......................~--..............:.................... 158
`Customizing Panes ........................................................... 158
`Reading Documents ................................................................. 159
`Navigating between and within Documents ................... 159
`Expanding and Collapsing Branches ............................... 161
`Finding Text in a Document ............................................ 161
`Saving Attachments and Exporting Documents ...................... 163
`Using Other Applications ......................................................... 164
`Following Links ........................................................................ 166
`Viewing Properties ................................................................... 166
`Managing Information Overload ............................................. 168
`Finding the New Documents ........................................... 168
`Skipping Threads and Categories ..................................... 169
`Ignoring Threads and Categories ..................................... 170
`Saving a Document for Later ........................................... 170
`Specifying Read or Unread Status ....................................172
`Searching for Documents .................................................:....... 173
`Viewing Search Results ..................................................... 174
`Refining a Previous Search ............................................... 175
`Using the Search Assistant ............................................... 175
`Specifying Complex Queries Directly ..............................176
`Organizing the Thread Pane .................................................... 177
`Viewing Selected Forum Documents ....................................... 178
`Using Hotlists ........................................................................... 180._
`Creating or Adding to a Hotlist ....................................... 180
`Opening a Hotlist ............................................................. 181
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`xviii
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`Contents
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`Deleting Hotlists .............................................................. 182
`Renaming Hotlists ............................................................ 183
`Printing Documents ................................................................. 183
`Specifying Headers and Footers ....................................... 185
`Choosing Printer Options ................................................ 186
`Mailing Documents .................................................................. 187
`Switching to Electronic Mail ............................................ 187
`Mailing the Current Document ....................................... 187
`Notifying Others by Mail ................................................. 188
`From Here ... .................................................o........................... 189
`191
`8 Contributing to Forums
`Creating a Document in a Forum ............................................ 192
`Choosing a Category ........................................................ 192
`Replying within Forums ................................... ................ 193
`Posting Etiquette .............................................................. 193
`Understanding the Composition Window ...................... 195
`Starting a New Thread ...................................................... 196
`Replying to an Existing Document .................................. 196
`Creating a Reply ...................................................... 197
`Replying with Options ............................................ 197
`Replying Privately ...:............................................... 198
`Posting the New Document ..................................................... 198
`Notifying Others by Electronic Mail ................................ 199
`Posting Anonymously ...................................................... 199
`Saving to Draft ................................................................. 200
`Abandoning a New Document ........................................ 200
`Communicating without Typing ............................................. 200
`Attaching Files .................................................................. 202
`Using QuickLinks ............................................................. 202
`Inserting Objects ....--~ ....................................................... 203
`Creating a Thread Summary .................................................... 204
`Editing Existing Documents ............................................ 205
`Managing Drafts ............................................................... 206
`Using Templates ............................................................... 207
`Basing a New Thread or Reply on a Template ........ 207
`Deleting a Template ................................................ 208
`Using a Word Processor in Share .................:........................... 208
`Microsoft Word, In-Place ................................................. 209
`Invoking Word from the Toolbar .................................... 210
`Creating a Word Template ............................................... 211
`Using a Word Template ................................................... 211
`From Here ... ............................................................................. 212
`213
`9 Creating Forums
`Understanding Forums ............................................................ 213
`Establishing a New Forum ....................................................... 214
`Creating the Forum .......................................................... 214
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`Facebook's Exhibit No. 1003 - Page 17
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`Contents
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`~.
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`Title, Icon, and Default Properties .......................... 215
`Placing the Forum ................................................... 216
`Making the Forum Accessible to Others .......................... 217
`Managing Membership ....................