`Navigate CompuServe efficiently -
`with expert tips and cautions
`
`
`
`databases, join business forums,
`
`send e-mail, and more
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`
`

`

`Using CompuServe$
`
`Copyright © 1994 by Que" Corporation
`
`All rights reserved. Printed in the United States of America . No part of this
`book may be used or reproduced in any form or by any means, or stored in a
`database or retrieval system, without prior written permission of the pub(cid:173)
`lisher except in the case of brief quotatio ns embod ied in critical articles and
`reviews. Making copies of any part of this book for any purpose o ther than
`your own personal use is a violation of United States copyright laws. For
`information, address Que Corporation, 20 1 W. 103rd St., Indianapolis, IN
`46290.
`
`Library of Congress Catalog No.: 94-655 18
`
`ISBN: 1-56529-726-1
`
`This book is sold as is, without warranty of any kind, either express o r
`im plied, respecting the contents of this book, incl uding but not limited to
`implied warranties for the book's quality, performance, merchantability, or
`fitn ess for any particular purpose. Neither Que Corporation nor its dealers or
`distributors shall be liable to the purchaser or any other person o r entity with
`respect to any liabi lity, loss, or damage caused o r alleged to have been caused
`directly or indirectly by this book.
`
`97 96 95 94
`
`6 5 432
`
`Interpretation of the printing code: the rightmost double-digit number is the
`year of the book's printing; the rightmost single-digit number, the number of
`the book's printing. For example, a printing code of 94-1 shows that the first
`printing of the book occurred in 1994.
`
`Publisher: David P. Ewing
`
`Associate Publisher: Corinne Walls
`
`Publishing Director: Lisa A. Bucki
`
`Managing Editor: Anne Owen
`
`Marketing Manager: Ray Robinson
`
`

`

`Dedication
`
`To Jack and Claire
`
`

`

`Credits
`
`Acquisitions Editor
`Na ncy Stevenson
`
`Product Director
`Stephanie D. Gould
`
`Production Editors
`Anne Owen
`Heather Kaufman
`
`Editors
`Jo Anna Arnott
`Danielle Bird
`
`Technical Editor
`Robert Beatty
`
`Book Designer
`Amy Peppler-Adams
`
`Production Team
`Steve Adams
`Angela Bannan
`Karen Dodson
`Brook Farling
`Carla Hall
`Bob laRoche
`Tim Montgomery
`Wendy Ott
`G. Alan Palmore
`Linda Quigley
`Dennis Sheehan
`Michael Thomas
`Sue VandeWa lle
`
`Indexer
`Rebecca Mayfield
`
`Editorial Assistance
`Jill Stan ley
`Michelle Williams
`Theresa Mathias
`
`Composed in Stolle Seri(a nd MCPdigitai by Que Corporation
`
`

`

`About the Authors
`
`Jill Ellsworth, Ph.D., a university professor, is a speaker and consultant
`about the Internet. She is also the author of several book chapters and articles
`on using the Internet. Dr. Ellsworth also wrote and maintains Ellsworth's
`List of Useful 1l1temet Resources and Dr. E's Eclectic Compel1dium of Electrollic
`Resources ill Adult al1d Distance Educatiol1. She has produced and hosted a radio
`talk show and currently serves as an editor for three electronic journals. She
`can be reached at her Internet address: oakridge@world .std.com.
`
`Matthew Ellsworth resea rches the Internet through his company, Oak
`Ridge Research, and publishes the lntemet Demystifier al1d MOl1thly Gazette. He
`received degrees from Michigan State University and Syracuse University. He
`currently lives in the Texas Hill Country, in a house which he designed and
`built. When he can find the time, he builds electronic circuits for use in com(cid:173)
`puters, ham radio, and video. He can be reached at his CompuServe address:
`73742,740.
`
`

`

`Acknowledgments
`
`Acknowledgments from Jill H. Ellsworth:
`
`I want to thank my co-author, Matt Ellsworth, for his ability to rethink the
`obvious, and his ability to come up with a better way of doing things.
`
`Acknowledgments from Matthew V. Ellsworth:
`
`I want to acknowledge the co-author of Using CompuServe, Dr. Jill H. Ellsworth,
`for being easy to work with, open to new ideas, and tolerant of my often
`strange editing and writing schedules.
`
`Both authors would like to express their appreciation to a loving support group
`of Claire and Jack Harrison, Rose Anne Pool, Dan Ellsworth, and Ron Harrison.
`
`And a thanks from both of us to an excellent agent-Margot Maley at
`Waterside Productions.
`
`Trademarks
`
`All terms mentioned in this book that are known to be trademarks or service
`marks have been appropriately capitalized. Que Corporation cannot attest to
`the accuracy of this information. Use of a term in th is book should not be re(cid:173)
`garded as affecting the validity of any trademark or service mark.
`
`

`

`Contents at a Glance
`
`Introduction
`CompuServe Basics
`1 Getting Started on
`CompuServe
`2 Using Forums and Locating
`Information
`3 Retrieving and Posting
`Information
`4 Using CIM for Windows
`
`1
`11
`
`13
`
`43
`
`103
`119
`
`Other Software
`5 Using CIM for DOS
`6 Saving Search Time with the
`CompuServe Navigator
`7 Using Macintosh CIM
`8 Using OzCIS
`9 Using TAPCIS
`
`127
`129
`
`157
`167
`189
`211
`
`Using E-Mail
`231
`10 Sending and Receiving E-Mail 233
`11 E-Mailing with the Internet
`263
`12 Using Caution and Courtesy
`with Your E-Mail
`Communications
`
`277
`
`Finding Useful Information 287
`13 The Best Places for Business
`289
`14 Using the Classifieds
`349
`15 Other Extras
`363
`
`Appendixes
`A The CompuServe Menus and
`Command Summary
`B The CompuServe Index:
`Finding GO Commands
`When You Need Them
`C CompuServe Logins: Finding
`Local Access Numbers and
`Supplemental Networks
`D Glossary
`Index
`
`431
`
`433
`
`439
`
`441
`445
`449
`
`

`

`
`
`

`

`Contents
`
`Introduction
`
`1
`
`Who Shou ld Use This Book? ........................................................ 2
`How This Book Is Organized ........................................................ 2
`What Is CompuServe? ................................................................... 3
`Why Use CompuServe? ................................................................ 4
`How To Use This Book .................................................................. 7
`Windows/WinCIM Users ........... ........................................... 7
`DOS/DOSCIM Users .............................................................. 8
`Macintosh/MacCIM Users .................................................... 8
`Conventions Used in This Book ................................................... 9
`
`I CompuServe Basics
`1 Getting Started on CompuServe
`
`11
`13
`Membership Plans and Fees ........................................................ 13
`CompuServe Membership Plans ......................................... 13
`E-Mail Pricing ..................................................................... 14
`Connection Charges ........................................................... 16
`Extended Services Charges ................................................. 16
`On-Line Disk Storage Charges ............................................ 17
`Standard Services Overview ........................................................ 17
`Getting Connected with WinCIM .............................................. 19
`System Requirements and Purchasing ............................... 19
`Installing and ConfigurIng Win ClM .................................. 20
`Signing Up .......................................................................... 24
`Changing the Hardware Settings ........................................ 29
`WinCIM Features-A Tour ......................................................... 33
`The WinCIM Menu ............................................................ 33
`The Ribbon ......................................................................... 36
`Using Keyboard Shortcuts .................................................. 37
`Getting Help When You Need It ................................................ 38
`Help Forums ........................................................................ 38
`WinCIM Program Help ....................................................... 38
`WinCIM Manual ................................................................. 40
`CompuServe Manuals ......................................................... 40
`Phone Help (Voice) ............................................................. 40
`Disconnecting from CompuServe ............................................. .40
`From Here ................................................................................... 41
`
`

`

`x
`
`Contents
`
`2 Using Forums and Locating Information
`
`43
`
`Using Forums .............................................................................. 43
`Understa nding Forums ....................................................... 43
`What Forums Are Best for You? ......................................... .45
`Joi ning Forums ................................................................. .46
`Forum Components .................................................................... 49
`Forum Conference Sections ................................................ 50
`Messaging Sections ............................................................. 54
`Forunl Libraries ................................................................... 66
`Savi ng Time with File Finder .... .................................................. 7S
`Accessing File Finders ......................................................... 76
`Using a File Finder ............................................................ 76
`Using Reference Sections and Libraries ....... ............................... 77
`Basic Level Reference .......................................................... 79
`Extended and Premium Refere nce Services ........................ 81
`D em ographics and Governm ent Information ................... 87
`Magazine, Computer, Business, and Hea lth Databases ...... 91
`Name/Address/Telephone Directories .. .............................. 94
`Sea rch Strategies To Minimize On· Line Time ............................ 96
`General Sea rch Strategies .................. .... ................ .............. 97
`Specific Searching Recommendations .. ............................ 100
`An On-Line Toolkit ........................................................... 101
`From Here .... ............................................................................ 102
`103
`3 Retrieving and Posting Information
`
`Downloading Files with WinCIM ............................................. 103
`Up loading Files with WinCIM .................................................. 105
`Using the Navigator for Windows To Download ..................... 107
`Using CSNav To Down load and Upload Files .......................... 108
`Retrieving Abstracts from Forum Libraries with CSNav ... 108
`Uploading with CSNav ..................................................... I II
`Uploading Files Using E-Mail ................................................... 112
`Working with Compressed Files ............................................... 114
`Working with Graphics GIF andJPG Files ............................... 11 5
`Managing Your Downloaded Information ............................... 1 J 6
`From Here ................................................................................. 117
`4 Using elM for Windows
`119
`Logging On and Working with WinCIM ................................. 120
`Accessi ng Stock Quotes ..................................................... 12 1
`Keeping a Portfolio ........................................................... 122
`Leaving a Service and CompuServe .................................. 123
`Changing YOllr Session Settings ............................................... 123
`Setting WinCIM Preferences .. .. ........................................... ... ... 124
`From Here ................................................................................. 125
`
`

`

`Contents
`
`xl
`
`127
`II Other Software
`5 Using elM for DOS
`129
`Overview-Features-Comparisons ......................................... 129
`System Requirements-Purchasing-Installation .................... 130
`Equipment and Software Needed To Use DOSCIM ......... 130
`How To Get the DOSCIM Program .................................. 131
`Installing and Configuring DOSCIM ............................... 131
`The First Session-Signing Up .................................................. 135
`The DOSCTM Interface .............................................................. 138
`Logging On to DOSCIM ................................................... 138
`Using the Mouse ............................................................... 138
`Using the Keyboard .......................................................... 139
`Option Buttons ................................................................. 139
`Check Boxes .......................................................... ............ 139
`Text Fields ......................................................................... 139
`Dialog Boxes ..................................................................... 140
`Action Buttons .................................................................. 141
`Scrollable Areas ................................................................. 141
`Pull-Down Menus ............................................................. 142
`Dimmed Items .................................................................. 143
`Accelerator Keys ................................................................ 143
`Help ................................................................................... 143
`Using E-Mail .............................................................................. 143
`Finding an E-Mail Address ................................................ 144
`Writing Mail ..................................................................... 145
`Sending and Receiving Mail ............................................. 147
`Forum Navigation ..................................................................... 149
`Joining a Forum ................................................................ 149
`Forum Messages ................................................................ 150
`Forum Library ................................................................... 152
`Forum Conference ............................................................ 153
`Forum Special ................................................................... 154
`From Here ................................................................................. 1 55
`6 Saving Search Time with the eompuServe
`Navigator for Windows
`157
`What Is the CompuServe Navigator for Windows? ................. 157
`Getting Started with the CompuServe NaVigator ..................... 158
`Installing the CompuServe NaVigator .............................. 158
`The NaVigator Screen and Ribbon .................................... 159
`Entering Your CSNav Settings .......................................... 161
`Getting Help ..................................................................... 162
`Constructing a Script ................................................................ 163
`Using the Schedu ler To Become More Efficient ....................... 165
`Comparing WinCIM and CSNav .............................................. 165
`From Here ................................................................................. 166
`
`

`

`xII
`
`Contents
`
`7 Using Macintosh elM
`
`167
`System Requirements ................................................................ 167
`Installation ................................................................................ 168
`Configuration ........................................................................... 169
`Using Macintosh CIM ............................................................... 172
`CompuServe Mail ...................................................................... 173
`Get New Mail .................................................................... 173
`Create Mail ........................................................................ 173
`Send Mail in Out Basket ................................................... 175
`Send &: Receive All Mail .................................................... 176
`Send File ............................................................................ 176
`Creating a Forum Message ................................................ 177
`Address Book ..................................................................... 179
`Services ...................................................................................... 180
`Favorite Places ................................................................... 180
`Find ................................................................................... 182
`Browse ............................................................................... 182
`Go ..................................................................................... 184
`What's New ....................................................................... 184
`Special Events ................................................................... 184
`Quotes ............................................................................... 185
`Weather ............................................................................ 186
`From Here ................................................................................. 187
`8 Using ozels
`189
`Features ..................................................................................... 189
`Purchasing OzCIS ...................................................................... 189
`OzCIS System Requirements ..................... ................................ 190
`Installing OzCIS ........................................................................ 190
`Configu ring OzCIS .................................................................... 192
`Understanding the OzCIS Menu System .......................... 193
`Host Configuration ........................................................... 194
`Selecting Forums ............................... ................................ 195
`Setti ng CompuServe Parameters (Connecting for
`Your First Session) ........................................................ 198
`Using OzCIS .............................................................................. 198
`CompuServe Mail ...................................................................... 200
`Composing Mail ............................................................... 200
`Reading Mail Messages ..................................................... 201
`Replying to Mail Messages ................................................ 203
`Modifying the Address Book ............................................ 203
`Forum Messages ........................................................................ 205
`Downloading Message Headers ........................................ 205
`Marking Message Headers ................................................. 205
`Writing Messages ........... ................................................... 206
`Foruln Libraries ...................................... .. ................................. 207
`Creating a Library Catalog ................................................ 207
`Marking Files To Download ............................................. 208
`Manually Accessing CompuServe ............................................. 209
`From Here ................................................................................. 209
`
`

`

`Contents
`
`xIII
`
`211
`9 Using T APelS
`What Is TAPCIS? ......................... .............................................. 211
`Getting Started with TAPCIS .................................................... 212
`PurchasingTAPCIS ........................................................... 212
`System Requirements .......................... .............................. 212
`Insta lling and Configuring TAPCIS .................................. 212
`Configuring TAPCIS ......................................................... 213
`CompuServe Mail ........ .............................................................. 215
`Sending Mail ..................................................................... 215
`Reading Mail Messages ..................................................... 216
`Replying to Mail Messages ................................................ 217
`Using the Address Book .................................................... 218
`Using Forums ............................................................................ 218
`Selecting Forums ............................................................... 218
`Joining Forums ................................................................. 219
`Choosing Forum Sections ................................................. 220
`Defining Forum Messages ......................................................... 221
`Activating Forums ............................................................. 221
`Downloading Message Headers ........................................ 222
`Marking Message Headers ................................................. 222
`Writing Messages .............................................................. 223
`Using Forum Libraries ............................................................... 224
`Creating a Library Catalog ................................................ 224
`Marking Files To Download ............................................. 227
`Using Interactive Mode ............................. ............................... 227
`From Here ................................................................................. 229
`
`III Using E-Mail
`231
`10 Sending and Receiving E-Mail
`233
`What Is E-Mail? ......................................................................... 233
`Sending and Receiving E-Mail Using WinCIM ......................... 235
`Getting Ofr to a Running Start with E-Mail ..................... 235
`The WinCIM Mail Menu ................................ .......................... 237
`Get New Mail .................................................................... 238
`Search New Mail .......................... ..................................... 239
`Create Mail ........................................................................ 240
`Send/Receive All Mail ....................................................... 243
`Send File ............................................................................ 244
`In Basket ............................................................................ 245
`Out Basket ......................................................................... 245
`Filing Cabinet ................................................................... 246
`Address Book ................................. .................................. .. 247
`Create Forum Message ...................................................... 250
`Member Directory ............................................................. 251
`Using CompuSe rve To Send E-Mail to Other Services ............. 252
`X400 Mail Services and Addressing .................................. 253
`FAXing via CompuServe E-Mail ....................................... 255
`
`

`

`xlv
`
`Contents
`
`Sending Postal Mail .......................................................... 255
`Sending a TELEX ............................................................... 257
`Using CSNav To E-Mail ............................................................. 257
`Sending Mail with CSNav ................................................. 258
`Receiving Mail with CSNav .............................................. 260
`Getting Help ............................................................................. 261
`From Here ................................................................................. 261
`11 E-Malllng with the Internet
`263
`What Is the Internet? ................................................................ 263
`Commun icating with the Internet ........................................... 264
`Coping with Those Pesky Internet Addresses and
`User Names .................................................................. 264
`Sending E-Mail to the Internet ......................................... 265
`Sending Text Files ............................................................. 266
`Receiving Mail from the Internet ..................................... 267
`Joining Internet Discussion Lists .............................................. 269
`Signing Up for a List ......................................................... 269
`Signing Off of Discussion Lists ......................................... 271
`Using Internet E-Ma il To Get Remote Files and Use
`Internet Gophers .................................................................. 272
`Using FTPmaii ................................................................... 272
`Gophermail ....................................................................... 274
`Sending and Receiving Binary Files via Internet E-Mail .......... 276
`From Here ................................................................................. 276
`12 Using Caution and Courtesy with Your
`E-Mail Communications
`277
`How Secure Is E-Mail? ............................................................... 277
`Making CompuServe E-Mail More Secure ................................ 278
`Using WinCIM Options for Security ................................ 278
`Protecting Your Password ................................................. 279
`Other Security Measures ................................................... 280
`Netiquette and Communication Conventions .. .... .............. .... 280
`Communicating with Symbols and Shorthand ............... 281
`Using Signatures ......................................... ...................... 284
`E-Mail's Influence on Corporate Culture ................................. 285
`From Here ................................................................................. 286
`
`287
`IV Finding Useful Information
`13 The Best Places for Business
`289
`Business Services Overview ........... ............... ............................. 290
`News .................................................................................. 290
`Business Forunls ........ ......... ............ ...... ............................. 290
`Research ............................................................................ 291
`Financial and Investment Resources ..... .............. ............. 291
`
`

`

`Contents
`
`xv
`
`E-Mail and the Businessperson ................................................. 292
`The Importance of Add ress Books .................................... 292
`Using Mail To Distribute Information ............... .............. 293
`The Importance Of Gateways ........................................... 294
`Integrating CompuServe E-Mail with Other
`Applications ................................ ...... ........................... 295
`News Services .................................................................... ........ 296
`Executive News Service .. ......................... ........ .................. 297
`Citibank Global Report ..................................................... 298
`NewsG rid ... ....................................................................... 300
`News-A-Tron ..................................................................... 301
`CompuServe On-Line Today ....... ..................................... 301
`ZiffNet Computing News .................................................. 301
`Business Wire .................................................................... 302
`Business Tech Tools .................................................................. 302
`The Best Forums for Business ................................................... 303
`International Trade Forum ............................................... 304
`PR and Marketing Forum ................................................. 304
`. ....................... 305
`Legal Services Center .....................
`AMIA Medica l Forum ........................................................ 305
`Computer Consultant's Forum ......................................... 306
`Working at Home Forum .................................................. 306
`Investor Forums ................................................................ 306
`Competitive and Market Intelligence ....................................... 307
`Census Bureau Data On-Line ............................................ 308
`Business Demographics .................................................... 309
`Supersite ............................................................................ 310
`IQuest ................................................................................ 311
`Reference Sources ...................................................................... 313
`Business Database ............................................................ 313
`Information USA ...................
`. ................................... 314
`The Corporation Company .............................................. 315
`IT&T Tradelink ...............................................
`. ......... 316
`Research and Reference Resources ............................................ 316
`Knowledge Index .............................................................. 316
`IQuest ................................................................................ 318
`Covering Financial Market Action ........................................... 330
`Basic Quotes ...................................................................... 330
`Issue/Symbol Lookup ........................................................ 332
`Ind icator Lookup .............................................................. 332
`Portfolio ............................................................................ 333
`Bonds ................................................................................ 333
`Commodities Symbols .........
`. ............ .... 334
`FundWatch ...................................................................... 334
`Market Snapshot .............................................................. 335
`Market Highlights ............................................................. 336
`Market History Data ......................................................... 336
`Single Issue ........................................................................ 336
`Multiple Issues/Single Day ................................................ 33 7
`
`

`

`xvi
`
`Contents
`
`Price/Volume Graphs ......... .............................................. 337
`Dividends/Splits/lnterest .................................................. 338
`Historical Price and Volume Statistics .............................. 339
`Detailed Issue Analysis ..................................................... 340
`Company Analysis .................................................................... 341
`Analyzer ............................................................................ 341
`Institutional Brokers Estimate System .............................. 342
`Standard & Poor On-Line ............