`
`
`EXHIBIT 1008
`EXHIBIT 1008
`
`
`
`

`

`Troubleshooting Guide
`
`ELKAY 6
`smartwell
`
`This step-by-step guide provides you with the tools you need to troubleshoot the most common issues. A full library of Smartwell®
`support documents can be found in the Smartwell customer portal or at elkay.com/smartwell.
`
`cV
`
`Connectivity Issues
`Most troubleshooting issues are related to loss of internet connectivity.
`
`The internet status indicator can be found on the top-right corner of your Smartwell touch screen. If there’s a
`problem or your unit isn’t connecting to the cloud, you will see this icon.
`
`If the internet status indicator on the home screen is showing the unit is disconnected, check your
`internet connection.
`
`Wi-Fi Connection
`
`1. Locate the Wi-Fi adapter.
`
`2. Reboot the Wi-Fi adapter by unplugging the adapter from the power source, waiting fi ve seconds and then
`plugging back in.
`
`3. Next, disconnect the Ethernet cable from the back of the Smartwell unit and from the Wi-Fi adapter and
`connect it back in. Make sure that the cable “clicks” when being reconnected.
`
`4. Reboot the Smartwell unit. After it boots up and the home screen appears, confi rm the internet status
`indicator shows the unit is connected.
`
`A separate troubleshooting guide is provided with your Wi-Fi adapter. Please reference for more
`detailed information.
`
`Ethernet Connection
`
`1. Unplug the Ethernet cable from the unit, then plug it back in.
`
`2. Reboot the Smartwell unit. After it boots up and the home screen appears,
`confi rm the internet status indicator shows the unit is connected.
`
`Hot Spot Connection
`
`1. Turn hot spot off .
`
`2. Turn Wi-Fi adapter off .
`
`3. Turn hot spot on and then turn Wi-Fi adapter back on.
`
`4. Reboot the Smartwell unit. After it boots up and the
`home screen appears, confi rm the internet status
`indicator shows the unit is connected.
`
`If problem persists, contact the hot spot carrier for
`troubleshooting support.
`
`elkay.com/smartwell
`
` 1
`
`

`

`Troubleshooting Guide
`
`EL_KAN!
`smartwell
`
`Operational
`Screen Frozen/Screen Not Responding
`Reset Smartwell unit using the following procedure below:
`1. Flip the ON/OFF switch near base of unit to the OFF position to turn power off . Do not unplug the power
`cord from the wall outlet to turn the unit off .
`2. To turn power on, wait fi ve seconds and then fl ip the ON/OFF switch to the ON position. It typically takes
`one minute to reboot. A black screen will be displayed followed by reboot animation.
`3. When unit is fully rebooted, the home screen will appear and Smartwell is ready for use.
`
`Low or No Water Flows From the Dispense Nozzle
`The main water line valve might be closed or not fully opened.
`1. Twist the blue handle on the check valve (back of unit) parallel to the water line to turn on.
`
`Off
`
`On
`All Flavor Icons Unavailable From Touch Screen
`Each fl avor option will become grayed out when the citric acid pouch is empty.
`1. Confi rm contents by unlocking the hood and locating the citric acid pouch in the unit.
`2. Replace with new pouch if citric acid pouch is empty. (See Care and Cleaning Guide for instructions on how to
`replace a pouch.)
`3. If you have recently (within a few days) replaced the citric acid pouch, follow the on-screen steps to confi rm
`the pouch is new to the unit. (See Care and Cleaning Guide for instructions.)
`4. In the event the fl avor icons do not reappear on the touch screen, restart the unit. If problem persists, contact
`Smartwell Customer Care.
`
`Choose water
`
`choose up to.: flavors
`
`4
`
`V
`
`Choose enhancements
`
`Choose water
`
`I 7)
`
`Cheese enhancamentS
`
`9, (3 4
`
`PRESS
`
`PRESS
`
`Flavor icons available
`
`Flavor icons unavailable
`
`elkay.com/smartwell
`
` 2
`
`0
`

`

`Troubleshooting Guide
`
`ELKAY
`smartwell
`
`Sparkling Water Sputtering or Not Dispensing
`
`If still water is dispensing in place of sparkling water or sparkling water is not dispensing correctly, follow these
`steps to restore sparkling water:
`1. Turn off the CO2 tank by turning the knob clockwise.
`2. Place a large receptacle in the alcove and dispense still water for 20 seconds.
`3. Select sparkling water and press touch screen to dispense. This will clear the CO2 gas from the line and
`unit will start dispensing still water.
`
`4. Continue dispensing still water for 20 seconds.
`
`5. Reboot the unit and wait for the home screen to appear.
`6. Turn on the CO2 tank by turning the knob counterclockwise.
`7. Select sparkling water and press touch screen to dispense.
`8. Dispense two to three 8-oz. glasses of sparkling water to ensure the CO2 is optimally mixed with the water.
`
`Taste
`w I
`Wrong Flavor Being Dispensed
`
`If the drink you have selected is not dispensing correctly, check to make sure the correct flavor
`pouch is installed:
`
`1. Open the unit and check to make sure the pouch in the flavor slot and the flavor displayed on the
`touch screen match up.
`
`2. If there’s a mismatch, choose and replace with appropriate pouch from the flavor selection dropdown.
`(See Care and Cleaning Guide for instructions on how to replace a pouch.)
`
`3. Close and lock the unit hood and dispense again to ensure the flavor is correct.
`
`Drinks Have Too Much or Not Enough Flavor
`
`Follow these steps to modify your flavors content:
`
`Flavor Too Concentrated – Drinks Have Too Much Flavor
`
`1. Verify that the water line is fully open.
`
`2. Navigate to setup screen and modify “Flavor to Water Concentration” screen as desired.
`
`3. Exit the settings screen and dispense water again.
`
`4. If the issue persists, contact Smartwell Customer Care for additional support.
`
`Flavor Too Diluted – Drinks Do Not Have Enough Flavor
`
`1. Navigate to setup screen and modify “Flavor to Water Concentration” screen as desired.
`
`2. Exit the settings screen and dispense water again.
`
`3. If the issue persists, contact Smartwell Customer Care for additional support.
`
`Smartwell Customer Care is available via phone at 866.699.4507 or email at
`smartwellcare@elkay.com, Monday – Friday, 7 a.m. – 5 p.m. CST.
`
`©2020 Elkay Manufacturing Company (rev. 1/20) F-4800 | 3
`
`elkay.com/smartwell
`
`