Filed Aug. 18, 2004

Serial No. 78469778

Registered Jan. 30, 2007

Registration No. 3,203,407

Class [ Computer software that automates the processing of unstructured, semi-structured and structured information and data, namely, computer software used for management of information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages, and for identifying concepts and topics contained in such information; computer software that analyzes concepts contained in information stored in databases, e-mail archives, document management systems, multimedia files, intranet sits, Internet sites and contained in telephone of voicemail messages and for creating summaries of that information based on the concepts identified; computer software for creating and inserting metatags into documents and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone of voicemail messages to facilities operation of search engine software; computer software for creating and inserting hyperlinks connecting conceptually or topically related document and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages, computer database software for creating, maintaining, and updating databases containing information stored in e-mail archives, document management systems, multimedia files, intranet sites, Internet sites telephone or voicemail messages; computer database searching software that allows users to search and retrieve information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages; computer software for analyzing and generating summaries of information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages; computer software that creates, updates and maintains profiles of users of local, wide-area, and global computer networks and delivers information from databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages based on those profiles; computer software that transmits information from computer network servers, intranet and the Internet to desktop computers, mobile telephones, personal digital assistants, and portable digital communication devices; computer software that creates, updates and maintains customized portal sites for users of local, world-area and global computer networks; computer software for customer relationship management, namely, for receiving customer inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquires, automatically generating a response to those inquiries, and forwarding those inquiries to an appropriate technical advisor; computer software for human resources management, namely, for receiving employee inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, and automatically generating a response to those inquiries; speech recognition computer software; text recognition computer software; image recognition computer software; computer operating system software; computer software for use in data retrieval, management and delivery in knowledge management, new media, customer relationship management, on-line and off-line publishing and e-commerce computer software applications; computer software for providing on-line and off-line navigation of the global computer information network and for running web-site searches; computer software for performing concept matching, namely, searching data and returning references to documents that are conceptually related to the content identified ad the initial reference; computer software used to develop ]; 021; 023; 026; 036; 038; 100; 101; 102; 100; 101; 104; 100; 101

Case Type Trademark Service mark