Filed Feb. 28, 2014

Serial No. 86207883

Registered Nov. 3, 2015

Registration No. 4,846,801

Class Computer software for use in the field of call center operations, namely, software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; computer software for use in the field of call center operations, namely, software for managing, tracking and reporting customer calls and inquiries; computer software for use in the field of call center operations, namely, software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; computer software for use in the field of call center operations, namely, software for remotely monitoring call centers; computer software for use in the field of call center operations, namely, software for enabling communication between call center managers and agents; computer software for use in the field of call center operations, namely, software for routing callers across multiple sites and multiple call center technologies; computer software for use in the field of call center operations, namely, software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; computer software for use in the field of call center operations, namely, software for disseminating customer service messages to customers via SMS, email, [ telephone, ] and other electronic means; computer software for the aggregation, discovery, management, and analysis of data; computer software to facilitate collaboration and decision making for businesses; 021; 023; 026; 036; 038; 002; 005; 022; 023; 029; 037; 038; 050; 100; 101; 102; 100; 101

Case Type Trademark Service mark