Filed Sept. 3, 2014

Serial No. 86383739

Registered Nov. 3, 2015

Registration No. 4,847,371

Class Computer based software to facilitate customer service automation and information management, namely, software for use in knowledge management, providing a graphical user interface feature for search and retrieval capability which allows the user and administrator to structure, organize, retrieve, and create links to pre-defined and user-defined information in accordance with users' preferences, for use in accessing the aforementioned information via internal and global computer networks; 021; 023; 026; 036; 038