Filed Dec. 10, 2018

Serial No. 88222967

Examining Attorney KATHERINE M DUBRAY

Class Downloadable computer software for use on computers and mobile devices for task and issue tracking for incident management purposes; Downloadable computer software for use on computers and mobile devices for use in issue and incident management, general work management, project tracking, transmission and receipt of data, images, and files, messaging and conversation based contextual sharing of information, organizing and providing a platform for collaboration, sharing of information and interactive discussions to other users, and uploading and transferring files; Downloadable computer software for use on computers and mobile devices for electronic communications, chats, email and discussions; Downloadable computer software for collaboration in resolving IT incidents; Downloadable computer software for facilitating the exchange of information via the Internet featuring collaboration tools; Downloadable computer software for information technology support services, namely, for managing help desk and incident response services, trouble shooting of computer software problems, technical support in the nature of trouble shooting of computer software problems, and providing information related to computer system incident management services; Downloadable electronic publications, namely, manuals, brochures, newsletters, technical data sheets and product specification brochures in the fields of computer software and information technology; 021; 023; 026; 036; 038; 100; 101; 104; 100; 101

Case Type Trademark Service mark