Filed Oct. 26, 2021

Serial No. 97092870

Examining Attorney null

Class Downloadable and recorded computer software for monitoring, optimization and rating of IT professional service delivery and enterprise IT ticketing lifecycle and business services processes, namely, for use in monitoring IT service delivery and providing recommendations for improved IT in the fields of IT service delivery, software development, IT incident management, IT change management, IT project delivery, IT customer support, IT purchasing, IT related finance, IT provided legal services, and IT provided human resource service delivery; Downloadable and recorded computer software for performance rating of employees and professional service providers; Downloadable and recorded computer software for improving performance of employees, professional services and any business service, namely, for use in monitoring IT service delivery and providing recommendations for improved IT in the fields of IT service delivery, software development, IT incident management, IT change management, IT project delivery, IT customer support, IT purchasing, IT related finance, IT provided legal services, and IT provided human resource service delivery; Downloadable and recorded computer software for assignment of IT tickets, projects and tasks; Downloadable and recorded computer software for providing cross-industries performance index of professional information technology (IT) service providers and professional business service employees and providers; 021; 023; 026; 036; 038; 100; 101

Case Type Trademark Service mark