Filed April 22, 2022

Serial No. 97377675

Examining Attorney OBIEZE MMEJE

Class Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries ofcustomers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; downloadable computer software for use in workforce management applications, namely, for use in forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; downloadable computer software for data capture and reporting to identify, trace and act upon customer interaction trends that may be downloaded from a global computer network; downloadable computer software to track move, add, or change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; downloadable computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others; downloadable computer software for use in operating group call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network; 021; 023; 026; 036; 038; 100; 101; 102

Case Type Trademark Service mark