Filed Sept. 22, 2023

Serial No. 98192064

Examining Attorney BRITTNEY LORRAINE COGAN

Class Downloadable computer software using artificial intelligence for business performance optimization, expenses management, inventory optimization, pricing optimization, store layout optimization, and business development; downloadable computer software using artificial intelligence for customer relationship management, customer service, and customer engagement, namely, for providing product and services recommendations to customers, increasing customer satisfaction, developing strategies to raise customer loyalty and engagement, generating emails to customers and generating responses to customer inquiries; downloadable computer software using artificial intelligence for use in the fields of machine learning, natural language processing, generation, and predictive analytics, namely, for business performance optimization, expenses management, inventory optimization, pricing optimization, stores layout optimization, business development, generating product and services recommendations to customers, increasing customer satisfaction, developing strategies to raise customer satisfaction, developing strategies to raise customers loyalty and engagement, generating emails to customers, and generating responses to customer inquiries; downloadable computer software using artificial intelligence for generating text, marketing materials, product recommendations, key performance indicators, and invoices; downloadable computer software using artificial intelligence for data collection and analysis; downloadable chatbot software using artificial intelligence in the field of customer service, namely, for answering customer queries and providing product and services recommendations and customer support information; downloadable computer software using artificial intelligence to monitor credit card and electronic payment activity to detect fraud; downloadable intelligent personal assistant software for dealers, service advisors, and technicians, namely, for providing dealers, service advisors, and technicians with information about specific customers, providing product and services recommendations to customers, and drafting marketing emails to customers, and to assist dealers, service advisors, and technicians respond to customer inquiries; 021; 023; 026; 036; 038

Case Type Trademark