Filed Dec. 11, 2025

Serial No. 99543781

Examining Attorney null

Class Providing temporary use of non-downloadable cloud-based software for creating, managing and automating interactive electronic communication in the fields of marketing, sales, customer service, and customer support; Providing on-line non-downloadable software using artificial intelligence (AI) for automating interactive electronic transmissions in the field of marketing and sales, namely, software for connecting, engaging, developing, qualifying and following up with marketing and sales leads; Providing on-line non-downloadable software using artificial intelligence (AI) for interpreting electronic communications from potential and current sales prospects and generates an appropriate response as a human would do, namely, by sending written communications in natural language; Providing on-line non-downloadable software using artificial intelligence (AI) for automating interactive electronic transmissions in the field of marketing and sales, namely, software for initiating written conversations between customers and clients; Providing on-line non-downloadable software using artificial intelligence (AI) for monitoring, analyzing, and responding to third party electronic communications in the fields of marketing, sales, customer service, and customer support; Software as a service (SAAS) services featuring software for monitoring and managing sales opportunities, communications, and employees, providing trend visualization and graphing, and performing business analytics of client data and lead sources; Software as a service (SAAS) services featuring software for providing multimedia and text alerts to users; Software as a service (SAAS) services featuring software for integrating customer relationship management (CRM) and marketing automation software applications; Providing temporary use of non-downloadable cloud-based software for creating, managing and automating creating, sending, collecting, analyzing, and summarizing feedback, surveys, polls, NPS, CSAT, and customer reviews; Providing temporary use of non-downloadable cloud-based software for issuing digital gift cards, incentives, points, and rewards and managing reward fulfillment and ledgers; Providing temporary use of non-downloadable cloud-based software for automating referral and advocacy workflows and tracking referral reward and events; Providing temporary use of non-downloadable cloud-based software for creating no-code flow building software used in connection with deploying automated workflows for communication, feedback, referrals, and incentives programs; Providing temporary use of non-downloadable cloud-based software for generating multi-channel messaging and in-product automated communications; Providing temporary use of non-downloadable cloud-based software for utilizing self-serve onboarding and program configuration tools; Providing temporary use of non-downloadable cloud-based software for customer journey analytics, engagement performance reporting, and machine-learning-based sentiment analysis; Providing temporary use of non-downloadable cloud-based software for creating data security infrastructure, namely vaults, encrypted ledgers, tokenization, permissioned data storage, and audit trails; Providing temporary use of non-downloadable cloud-based software for fraud detection and risk scoring and generating automated risk scores; 100; 101

Case Type Service mark