Filed Jan. 13, 2026

Serial No. 99593035

Examining Attorney SIMON TENG

Class Downloadable computer software using artificial intelligence (AI) for managing, coordinating, routing, testing, and optimizing customer service interaction workflows, providing real-time decision support to customer service agents during customer interactions, and analyzing customer interaction data to improve customer service processes and generate operational analytics and performance insights, all in the field of customer service operations; Downloadable chatbot software for automated customer communications, namely, replying to customer inquiries and providing customer self-service in the field of customer service; Downloadable computer software for monitoring and analyzing customer service interactions for quality assurance, compliance monitoring, performance reporting, and training management in the field of customer service operations; Downloadable computer software platforms for using artificial intelligence (AI) for orchestrating, managing, and optimizing customer service operations; 021; 023; 026; 036; 038; 100; 101; 102; 100; 101

Case Type Trademark Service mark