Filed April 28, 2026

Serial No. 99791111

Examining Attorney TABITHA LEE MESSICK

Class Recorded and downloadable software featuring artificial intelligence for contact center and customer support center management, operations, and customer service; recorded and downloadable software featuring artificial intelligence for multi-directional, multichannel communications among voice, in-app, and web calling, email, chat, SMS, and messaging services; recorded and downloadable software featuring artificial intelligence for managing and integrating customer relationship management (CRM) software, enterprise resource planning (ERP) software, supply chain management software, and other third-party systems and applications; recorded and downloadable application programming interface (API) software for integrating artificial intelligence agents and workflow automation with third-party applications; recorded and downloadable software featuring artificial intelligence for managing, forecasting, and tracking customer service agent performance, workflow, and communications; recorded and downloadable computer software for workflow and task management and automation; recorded and downloadable software featuring artificial intelligence for data analytics, business analytics, and business intelligence; recorded and downloadable software featuring artificial intelligence for communication analytics; recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, indexing, compiling, and creating a searchable database of calls, messages, and chats; recorded and downloadable computer software for data ingestion, document parsing, content indexing, and information retrieval for use by chatbots and artificial intelligence agents; recorded and downloadable software featuring artificial intelligence for data detection, data redaction, data masking, data sensitivity classification, and information security; recorded and downloadable software featuring artificial intelligence for agent training, coaching, performance evaluation, quality assurance, remediation tracking, and reporting; recorded and downloadable computer software for business process automation and decision-making; recorded and downloadable software featuring artificial intelligence for capturing, recording, reviewing, and replaying communications and agent activity; recorded and downloadable software featuring artificial intelligence for natural language processing, conversational interfaces, dialogue management, machine learning, and deep learning; recorded and downloadable software for building, deploying, orchestrating, and managing AI agents, digital assistants, conversational query systems, expert systems, and automated workflows; recorded and downloadable computer AI agent software for simulating conversations; recorded and downloadable software featuring artificial intelligence for facilitating and automating communications with and replying to questions and messages from clients, patients, customers, and managers; recorded and downloadable software for healthcare administration, namely, patient engagement, patient communications, care coordination, appointment scheduling, medication prescriptions and refill requests, referrals, and escalation to live support rendered using artificial intelligence; recorded and downloadable computer software for use in the fields of hiring and recruiting, financial services, insurance, supply chain, healthcare administration, life sciences, pharmaceuticals, environmental services, energy and utilities, legal services, software security, physical security and safety services, marketing and advertising, and customer service, namely, research, automation, workflow orchestration, analytics, onboarding artificial intelligence agents, configuring tools and permissions, and task, case, data, and approval management; recorded and downloadable software for artificial intelligence agents, tool configuration, guardrail management, and team collaboration; recorded and downloadable software development tools for building and testing artificial intelligence agents and automated workflows; recorded and downloadable software for providing customizable computer dashboards for analyzing, processing, arranging, managing, and displaying data; 021; 023; 026; 036; 038; 100; 101; 102; 100; 101; 104; 100; 101

Case Type Trademark Service mark