Filed Nov. 4, 2026

Serial No. 50199092

Class Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing, transcribing, and scoring customer service interactions conducted by voice, chat, and email; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for providing real-time guidance and information to customer service agents during customer interactions; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for conducting automated text and voice conversations with customers; Software as a service (SAAS) services featuring software for conversation analytics, namely, identifying the reasons for customer contacts, detecting customer sentiment and emotion, detecting trends and anomalies in customer interactions, measuring interaction outcomes and customer service agent performance, ranking customer service agents, and generating alerts; Software as a service (SAAS) services featuring software for recording, storing, and reviewing live and historical customer service conversations; Software as a service (SAAS) services featuring software for quality management of customer service operations, namely, automated and manual evaluation and scoring of customer service agent performance, calibrating and auditing evaluations, creating customizable evaluation scorecards, recording reviewer comments, and managing agent disputes of evaluations; Software as a service (SAAS) services featuring software for managing the coaching of customer service agents, creating individual employee development plans, generating coaching reports, and storing and accessing libraries of exemplary customer interactions for training purposes; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for providing real-time prompts, checklists, and guided workflows to customer service agents during customer interactions, and for enabling supervisors to monitor and assist customer service agents in real time; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for suggesting and auto-completing written responses for customer service agents; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for customer database management and customer communications in the field of customer relationship management; 100; 101

Case Type Service mark