Filed Jan. 26, 1995

Serial No. 74625833

Registered June 24, 1997

Registration No. 2,072,981

Class computer software for the tracking, routing, and resolving of problems and issues involved in any support or business process of a company by way of software with an embedded workflow engine, "spreadsheet-like" adaptability for tailoring the software to the needs of the company, computer software for maintaining statistics and generating reports, and client/server architecture that permits information exchange among users over a computer network, and instruction manuals for use therewith sold as a unit; 021; 023; 026; 036; 038

Case Type Trademark