Filed Nov. 27, 2019

Serial No. 79275895

Examining Attorney ANDREW C LEASER

Class Downloadable and recorded computer software for use in the field of information technology asset management and also for use in help desk management which allows users to track, store, retrieve and update incident and equipment data in a computer database and also allows users to identify callers and assign calls to appropriate personnel; Downloadable and recorded software packages for use in the field of information technology asset management and also for use in help desk management which allows users to track, store, retrieve and update incident and equipment data in a computer database and also allows users to identify callers and assign calls to appropriate personnel; downloadable and recorded database management software for use in the field of information technology asset management and help desk; Downloadable and recorded computer software for use in the field of services management for enterprise and administration, intended to provide knowledge flows in particular to users, for facilities management, IT support or human resources and comprising an artificial intelligence engine and virtual agent; 021; 023; 026; 036; 038; 100; 101