Filed Nov. 5, 2024

Serial No. 98838281

Examining Attorney ABBIE CHUNG

Class Interactive voice assistant survey services, namely, conducting customer surveys for call centers and customer support providers via intelligent virtual assistant featuring interactive voice response technology; customer survey services for call centers and customer support providers performed via interactive voice systems designed to simulate human conversation and use speech recognition and natural language processing; conducting quality assurance surveys and employee surveys in call and contact centers to determine service quality and assess customer and employee satisfaction levels for others and preparing longitudinal tracking and benchmarking reports based on the survey results featuring outcomes, data analysis and recommendations; conducting customer research and customer surveys for call centers and customer support providers, namely, performing longitudinal tracking and benchmarking studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing longitudinal tracking and benchmarking reports on the results thereof including outcomes, data analysis and recommendations; 100; 101; 102; 100; 101

Case Type Service mark